Docplanner

Manager

• Lead and manage Patient Care teams across assigned European markets
• Own team performance, quality reviews, and day-to-day operations
• Work with Country Managers and the Global Patient Care Head to align priorities and service consistency
• Conduct performance reviews, 1:1s, and development conversations
• Manage absence, availability, and regional team sizing
• Lead hiring decisions and internal mobility within Patient Care
• Build a culture of direct feedback and consistent follow-through
• Track regional KPIs, including response SLA, first-contact resolution, CSAT, and quality scores
• Run quality review and moderation programs, including calibration sessions, rubric definition, and feedback loops
• Identify performance trends through dashboards and reports and convert them into actions
• Own escalation protocols for complex patient cases
• Partner with Country Managers on priorities, workload, and service commitments
• Collaborate with Product/PATS on tooling rollouts, workflow automation, and process improvements
• Contribute to monthly Patient Voice reporting through classified ticket analysis and actionable issue identification
• Act as the regional interface for global policy rollouts and operational changes

Regional Patient Care Manager

Customer Success Manager

• Own and evolve the PMS Customer Success operating model across onboarding, engagement, retention, and churn prevention
• Drive the onboarding process revamp across PMS products and acquired companies
• Own the early-churn initiative and advance touchpoint execution from manual/ticket-based processes toward CRM automation
• Support CRM process migration from HubSpot to Salesforce
• Build KPIs, dashboards, and cohort views for onboarding quality, farming/retention scores, and preventive churn
• Partner with BI, CRM/Ops, and the Retention team
• Standardize local-team governance and ways of working across markets
• Translate product priorities into local execution and surface local realities to product/global teams
• Track initiative performance, monitor spend, and proactively flag risks
• Contribute to broader Clinics/Enterprise Customer Success strategic projects
• Coordinate with product, local CS/country leadership, BI, and retention stakeholders
• Participate in interviews, a TestGorilla numerical reasoning assessment, and a take-home business case as part of the hiring process

Global Project Manager – Customer Success, PMS

Product Designer

• Drive the long-term product strategy with product leadership
• Conduct user research, analyze data, and identify user-experience improvements
• Develop design concepts, wireframes, prototypes, and interfaces
• Create visually appealing and intuitive interfaces using visual identity, design patterns, and usability principles
• Develop low- and high-fidelity prototypes, test solutions with users, collect feedback, and iterate
• Collaborate with product, development, and multidisciplinary teams
• Monitor product performance and propose continuous user-experience optimization
• Contribute to modernization of software and conception of digital products

Senior Product Designer – 100% Remote Friendly

Engineering Manager

• Manage, coach, and develop team members through regular feedback and performance assessments
• Define and manage the technical vision and strategy for the area
• Ensure accountability for all team initiatives
• Serve as a point of reference for the Leadership team and key stakeholders
• Lead the Finance team responsible for clinic payments, invoices, financial reports, health insurance integrations, and related domains
• Ensure predictable, high-quality delivery with high operational standards
• Partner with Product counterparts and Staff Engineers to shape the area and company direction
• Influence the strategic direction of the area
• Report directly to the Engineering Director

Architect

• Define and maintain Docplanner’s product-knowledge content model, including facts, organization, labels, metadata, and internal versus external knowledge
• Set quality standards requiring every fact to reference its source in repositories, files, or code
• Create a shared knowledge structure for the Kraken and Noa assistants
• Work in GitHub repositories and monorepos to locate feature logic and convert it into reviewable, clear output
• Improve code-to-knowledge generation so fewer facts require manual confirmation
• Ensure new or changed features generate knowledge from code from day one
• Review the existing internal knowledge base and decide whether content should be migrated, rewritten, code-generated, or archived
• Prioritize knowledge-base work based on topic usage and change frequency in agreement with the team manager
• Lead the team’s knowledge-base transformation and maintain consistent quality across markets and contributors
• Create working guides, examples, and training sessions for the new knowledge workflow
• Develop team skills in fact writing, generated-content review, knowledge-gap identification, repository-based content, and AI-assistant testing
• Identify knowledge not contained in code, such as market and plan differences, interface wording, patient-visible content, and screenshots
• Design repeatable information-gathering processes with Product Managers, Product Marketing, and Product Experts
• Run review loops with feature owners and track corrections and rejection reasons
• Define processes for keeping knowledge current across frequent releases, including update triggers, alerts, and response times
• Alert the Help Center team when releases make published content inaccurate
• Coordinate inputs from Product Experts, Help Center, Kraken and Noa owners, and Engineering
• Test assistant answer quality against a fixed list of questions

Knowledge Architect – Product Enablement Expert

• Define and maintain the content model for Docplanner product knowledge
• Establish quality standards with references to repositories, files, and code locations
• Create a shared knowledge structure for the Kraken and Noa AI assistants
• Read feature logic in GitHub repositories and convert it into clear, reviewable outputs
• Improve code-based knowledge generation so fewer facts require manual confirmation
• Ensure new or changed features generate knowledge from code from day one
• Review the existing internal knowledge base and decide whether content should be migrated, rewritten, replaced, or archived
• Prioritize knowledge-base work based on usage and change frequency in agreement with the team manager
• Lead the team through the knowledge-base transformation and maintain consistent quality across markets and people
• Create guides, examples, and training sessions for the new fact-checking workflow
• Build team skills in writing self-contained facts, reviewing generated content, identifying knowledge gaps, working with repository content, and testing AI assistant answers
• Identify knowledge absent from code, such as market and plan differences, on-screen wording, patient-facing content, and screenshots
• Design repeatable information-gathering processes with Product Managers, Product Marketing, and Product Experts
• Run review loops with feature owners and track corrections and their causes
• Define update processes for keeping knowledge current across frequent releases
• Alert the Help Center team when releases make published content inaccurate
• Coordinate with Product Experts, the Help Center team, Kraken and Noa owners, and Engineering
• Test AI assistant answer quality against a fixed list of questions

Knowledge Architect, Product Enablement Expert

• Define and maintain Docplanner's product knowledge content model, including facts, organization, labels, metadata, and internal versus external knowledge
• Set quality standards requiring every fact to reference its source in repositories, files, or code
• Create one knowledge structure for Kraken customer assistants and Noa doctor assistants
• Work in GitHub and repositories to locate feature logic, understand rules and special cases, and turn code into reviewable output
• Improve knowledge generation so fewer facts require manual confirmation
• Ensure new or changed features are generated from code from day one
• Review the existing internal knowledge base article by article and decide whether to migrate, rewrite, replace with generated output, or archive content
• Prioritize knowledge-base work based on usage and change frequency and agree priorities with the team manager
• Lead the team through the knowledge-base transformation, including method definition, explanation, review, and quality consistency across markets and people
• Teach the team to check facts instead of primarily writing articles
• Create and maintain working guides, examples, and short training sessions
• Build team skills in writing self-contained facts, reviewing generated content, identifying knowledge gaps, working with repository-based content, and testing AI assistant answers
• Identify knowledge absent from code, including market and plan differences, on-screen wording, patient-facing content, and screenshots
• Design repeatable information-gathering processes with Product Managers, Product Marketing, and Product Experts
• Run review loops with feature owners and track corrections and reasons
• Define processes for keeping knowledge current across frequent releases, including update triggers, alerts, ownership, and response times
• Alert the Help Center team when releases make published content inaccurate
• Coordinate with Product Experts, the Help Center team, Kraken and Noa owners, and Engineering
• Test assistant answer quality against a fixed list of questions
• Support repository access, monorepo migration planning, and required code changes for knowledge extraction