Knowledge Architect – Product Enablement Expert

Docplanner

. Define and maintain Docplanner’s product-knowledge content model, including facts, organization, labels, metadata, and internal versus external knowledge .

Posted 9/15/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical writing and knowledge management, with a strong focus on creating and maintaining structured content models. Proficient in using Git and GitHub for documentation processes and capable of training teams in effective knowledge workflows.

Highest-signal resume keywords

Technical WritingGitHub ProficiencyContent Structure DesignMarkdown UsageAI Assistant Testing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical WritingKnowledge ManagementContent Structure DesignRepository-Based DocumentationCode ReadingFact WritingMetadata ManagementVersion ControlContent ReviewKnowledge Gap Identification

Soft Skills

Team LeadershipTraining and DevelopmentCollaborationIndependenceCommunication

Tools & Technologies

GitGitHubMarkdownYAMLJSON

Industry Keywords

Documentation EngineeringDeveloper ExperienceSolutions EngineeringAI AssistantsContent Management

About the role

Key responsibilities & impact

Define and maintain Docplanner’s product-knowledge content model, including facts, organization, labels, metadata, and internal versus external knowledge
Set quality standards requiring every fact to reference its source in repositories, files, or code
Create a shared knowledge structure for the Kraken and Noa assistants
Work in GitHub repositories and monorepos to locate feature logic and convert it into reviewable, clear output
Improve code-to-knowledge generation so fewer facts require manual confirmation
Ensure new or changed features generate knowledge from code from day one
Review the existing internal knowledge base and decide whether content should be migrated, rewritten, code-generated, or archived
Prioritize knowledge-base work based on topic usage and change frequency in agreement with the team manager
Lead the team’s knowledge-base transformation and maintain consistent quality across markets and contributors
Create working guides, examples, and training sessions for the new knowledge workflow
Develop team skills in fact writing, generated-content review, knowledge-gap identification, repository-based content, and AI-assistant testing
Identify knowledge not contained in code, such as market and plan differences, interface wording, patient-visible content, and screenshots
Design repeatable information-gathering processes with Product Managers, Product Marketing, and Product Experts
Run review loops with feature owners and track corrections and rejection reasons
Define processes for keeping knowledge current across frequent releases, including update triggers, alerts, and response times
Alert the Help Center team when releases make published content inaccurate
Coordinate inputs from Product Experts, Help Center, Kraken and Noa owners, and Engineering
Test assistant answer quality against a fixed list of questions

Requirements

What you’ll need

4 to 7 years of experience in technical writing, documentation engineering, knowledge management, developer experience, solutions engineering, or comparable work
Real comfort with Git and GitHub, including branches, pull requests, reading changes, and navigating large codebases
Ability to read code sufficiently to understand rules and special cases; software engineering experience is not required
Experience designing content structures using self-contained content pieces, labels, metadata, and standards
Daily use of Markdown, YAML, or JSON
Experience with repository-based, versioned, reviewed documentation
Understanding of how AI assistants retrieve and use content and how to test assistant answers
Ability to get subject-matter experts to review facts efficiently
Experience teaching teams new ways of working and making the changes stick
Independence to build and define a role with no precedent in the company
Professional written and spoken English; additional languages are a plus, including Spanish, Portuguese, Polish, or Italian
Must already have the legal right to work in the country of residence or role location; visa sponsorship is unavailable

Benefits

Comp & perks

Healthcare insurance
Wellness benefits, including gym memberships and mental health support
Paid time off, vacation, birthday leave, and recharge days
Local benefits depending on location, such as meal vouchers, transport allowances, and extended parental leave
Career growth and development opportunities
Cross-functional project opportunities
Remote work and flexible hours
Access to company hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome, and Bologna
Global, diverse, and inclusive work environment