Knowledge Architect, Product Enablement Expert

Docplanner

. Define and maintain the content model for Docplanner product knowledge .

Posted 9/15/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical writing and knowledge management, with a strong focus on creating and maintaining content structures for AI assistants. Proficient in using Git and GitHub for documentation processes and ensuring quality standards across knowledge bases.

Highest-signal resume keywords

Technical WritingKnowledge ManagementGit and GitHub ProficiencyContent Structure DesignMarkdown, YAML, or JSON

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Hard Skills

Technical WritingKnowledge ManagementContent Structure DesignVersioned DocumentationAI Assistant TestingFact-Checking WorkflowCode ReadingMetadata UsageDocumentation EngineeringDeveloper Experience

Soft Skills

Team LeadershipTraining and TeachingIndependenceCollaborationCommunication

Tools & Technologies

GitGitHubMarkdownYAMLJSON

Industry Keywords

Documentation EngineeringKnowledge BaseContent ManagementAI AssistantsProduct Management

About the role

Key responsibilities & impact

Define and maintain the content model for Docplanner product knowledge
Establish quality standards with references to repositories, files, and code locations
Create a shared knowledge structure for the Kraken and Noa AI assistants
Read feature logic in GitHub repositories and convert it into clear, reviewable outputs
Improve code-based knowledge generation so fewer facts require manual confirmation
Ensure new or changed features generate knowledge from code from day one
Review the existing internal knowledge base and decide whether content should be migrated, rewritten, replaced, or archived
Prioritize knowledge-base work based on usage and change frequency in agreement with the team manager
Lead the team through the knowledge-base transformation and maintain consistent quality across markets and people
Create guides, examples, and training sessions for the new fact-checking workflow
Build team skills in writing self-contained facts, reviewing generated content, identifying knowledge gaps, working with repository content, and testing AI assistant answers
Identify knowledge absent from code, such as market and plan differences, on-screen wording, patient-facing content, and screenshots
Design repeatable information-gathering processes with Product Managers, Product Marketing, and Product Experts
Run review loops with feature owners and track corrections and their causes
Define update processes for keeping knowledge current across frequent releases
Alert the Help Center team when releases make published content inaccurate
Coordinate with Product Experts, the Help Center team, Kraken and Noa owners, and Engineering
Test AI assistant answer quality against a fixed list of questions

Requirements

What you’ll need

4 to 7 years of experience in technical writing, documentation engineering, knowledge management, developer experience, solutions engineering, or comparable work, with real ownership
Comfort with Git and GitHub, including branches, pull requests, reading changes, and navigating large codebases
Ability to read code well enough to understand rules and special cases; software engineering experience is not required
Experience designing content structures using self-contained content pieces, labels, metadata, and standards
Daily use of Markdown, YAML, or JSON
Experience with versioned, reviewed documentation stored in a repository and built like code
Understanding of how AI assistants retrieve and use content and how to test their answers
Ability to get subject-matter experts to review facts efficiently
Experience teaching teams new ways of working and making those practices stick
Independence to define and establish a new role
Professional English, written and spoken
Must already have the legal right to work in the country of residence or location of the role; visa sponsorship is unavailable

Benefits

Comp & perks

Healthcare insurance
Wellness benefits, including gym memberships and mental health support
Time off, including vacation, birthday leave, and recharge days
Local benefits depending on location, such as meal vouchers, transport allowances, and extended parental leave
Career growth and learning opportunities
Cross-functional project opportunities
Remote work and flexible hours
Access to office hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome, or Bologna
Global, diverse, and inclusive work environment