Patient Care Operations Analyst

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. Monitor the health of global Salesforce case operations, including routing, queues, and case-reason taxonomy .

Posted 11/2/2026full-timeRemote • BrazilJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce operations and data analysis, with strong SQL skills and experience in BI tools like Superset. Capable of translating operational insights into actionable business strategies while effectively communicating with diverse teams across regions.

Highest-signal resume keywords

Salesforce Service Cloud ExperienceWorking SQL SkillsSuperset or Similar BI Tools ExperienceData Analysis and RecommendationsStrong Written and Spoken English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisSQLSalesforce OperationsBusiness Case DevelopmentDashboard Creation

Soft Skills

CommunicationProblem-SolvingCollaboration

Tools & Technologies

SalesforceSupersetClaudeData Sage

Industry Keywords

OperationsStrategy OpsSales OpsRevOpsSupport Operations

Tech Stack

Tools & technologies

CloudSQL

About the role

Key responsibilities & impact

Monitor the health of global Salesforce case operations, including routing, queues, and case-reason taxonomy
Work with regional managers across LATAM, Spain, and Europe to identify market problems and improvement opportunities
Convert operational findings into prioritized requests with evidence and impact
Coordinate fixes with internal teams and eventually communicate directly with Salesforce
Document recurring operational issues into processes that work across markets while respecting local needs
Track AI case-reply tools and automations, identify regressions, and recommend data-backed improvements
Support local-team adoption of Salesforce automations and gather feedback
Use Claude with data connectors, Data Sage, and SQL to answer operational questions
Analyze and prioritize data, produce recommendations, defend conclusions, and challenge assumptions
Maintain existing Superset dashboards and build simple dashboards for analysis

Requirements

What you’ll need

2–5 years of experience in Operations, Strategy Ops, Sales Ops, RevOps, or Data Analysis
Understanding of product and business dynamics
Working SQL skills, including joins and aggregations
Experience navigating Salesforce Service Cloud
Experience with Superset or similar BI tools
Strong written and spoken English
Ability to distill complex analysis into structured, persuasive business cases
Experience in support operations is a bonus
Spanish language skills are a bonus
Must already have the legal right to work in the country of residence or the location of the role
Salesforce experience is critical, specifically operational/admin experience rather than only user experience

Benefits

Comp & perks

Healthcare insurance
Wellness benefits, including gym memberships and mental health support
Paid time off, including vacation and birthday leave
Local benefits such as meal vouchers, transport allowances, and extended parental leave, depending on location
Career growth, learning, development, and cross-functional project opportunities
Remote work and flexible hours
Access to company hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome, and Bologna
Diverse and inclusive global work environment