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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical onboarding and support for complex telecommunications systems, with a strong focus on process improvement and stakeholder management. Proficient in utilizing AI tools to enhance operational efficiency and drive impactful project outcomes.
Highest-signal resume keywords
Technical OnboardingCustomer SupportProcess ImprovementAI Tools UtilizationFluent German (C1)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportComplex Systems InstallationTelecommunications InfrastructureProject OwnershipProcess Improvement
Soft Skills
Stakeholder ManagementCoachingCollaborationKnowledge SharingIndependent Learning
Tools & Technologies
AI-Powered Phone AssistantPractice Management SoftwareOperational Data Analysis
Industry Keywords
Phone SystemsMulti-Onboarding StrategyCross-Functional ProjectsFeedback Loops
About the role
Key responsibilities & impact- Conduct technically complex installations and configurations of the AI-powered phone assistant for key accounts, including complex phone systems and escalations
- Drive the multi-onboarding strategy and, in the medium term, take responsibility for onboarding the calendar and all-in-one practice management software
- Serve as the primary technical point of contact for key accounts, their IT teams, and Key Account Managers
- Collaborate closely with internal stakeholders across Sales, Deployment, and Product
- Coach colleagues, share knowledge, and define best practices, playbooks, and training materials
- Initiate and lead cross-functional projects focused on process improvement
- Promote the targeted use of AI tools to automate repetitive tasks
- Use operational data and customer feedback to drive product and process improvements through feedback loops with Tech and Product
Requirements
What you’ll need- Several years of experience in technical onboarding or Technical Support for complex systems, ideally involving phone systems or comparable telecommunications infrastructure
- Experience providing direct customer support and managing stakeholders across external contacts and internal teams
- Demonstrated ability to learn independently and a proven track record of driving impact through process and project ownership
- Experience actively using AI tools and promoting their effective use within a team
- Fluent German (C1) and English (at least B2)
Benefits
Comp & perks- A Germany-wide travel pass sponsored by Doctolib when working from the office or in a hybrid model
- 28 vacation days plus 1 additional day for each full calendar year of employment (up to 30 days)
- The opportunity to work from abroad for up to 10 days per year
- Company health insurance with individual additional benefits, including dental cleanings and more
- Company pension plan with a 40% employer contribution (15% during the probationary period)
- Participation in Doctolib’s long-term employee equity program, DoctoGrowth
- Doctolib’s Parent Care program, including an additional month of parental leave and more
- Free mental health and coaching sessions through an external provider
- Healthy snacks and a regular breakfast buffet
- Meal vouchers
- Subsidized sports offerings through Urban Sports Club
- For caregivers and employees with disabilities: more flexible working hours, additional medical leave, and psychological support