Senior Key Account Success Manager

Doctolib

. Independently take ownership of and build relationships with an assigned portfolio of clinics and hospitals .

Posted 10/30/2026full-timeCologne • GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer portfolios and driving customer success in a SaaS environment, with a strong focus on sales, negotiations, and cross-selling strategies. Possesses advanced communication skills in both German and English, enabling effective collaboration with decision-makers and internal stakeholders.

Highest-signal resume keywords

Customer Success ManagementSales Strategy DevelopmentNegotiation SkillsKey Account ManagementSaaS Environment Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesCross-SellingContract NegotiationCustomer Metrics AnalysisMRR Target Achievement

Soft Skills

Relationship BuildingEffective CommunicationProblem SolvingCollaborationOpen-Mindedness

Industry Keywords

HealthcareHospital EnvironmentDigital ProductsAI TopicsStakeholder Management

About the role

Key responsibilities & impact

Independently take ownership of and build relationships with an assigned portfolio of clinics and hospitals
Build long-term, trusted customer relationships, including quarterly discussions with key decision-makers
Identify and actively drive cross-selling opportunities
Lead negotiations, prepare and follow up on contracts, and drive them through to completion
Analyze customer and business metrics such as MRR and KPIs
Identify developments at an early stage and derive concrete actions
Work closely with Sales, Deployment, and Technical Project Management
Resolve challenges quickly and drive customer success with Doctolib

Requirements

What you’ll need

Passion for sales, cross-selling, negotiations, and achieving personal MRR targets
Understand Customer Success as a sales discipline
Communicate confidently with decision-makers on an equal footing
Independently manage an assigned customer portfolio
Strategically develop accounts and identify potential at an early stage
Develop a deep understanding of digital products and take ownership of customer success
Collaborate constructively with internal stakeholders
Open-minded and curious about digital products and technical topics
Quickly get up to speed in a SaaS environment
German language skills at C1 level
Good command of English
Experience in healthcare or a hospital environment is particularly desirable
Experience managing strategic key accounts with multiple stakeholders is particularly desirable
Affinity for AI topics is particularly desirable

Benefits

Comp & perks

A Germany Ticket sponsored by Doctolib if you work from the office or in a hybrid setup
28 days of vacation, plus 1 additional day for each full calendar year of employment (up to 30 days)
The opportunity to work from abroad for up to 10 days per year
Supplementary employer-sponsored health insurance with individually tailored benefits, including professional teeth cleaning and more
Employer-sponsored pension plan with a 40% employer contribution (15% during the probationary period)
Participation in Doctolib’s long-term employee equity program, DoctoGrowth
Doctolib’s Parent Care Program, which includes one additional month of parental leave and more
Free mental health and coaching sessions through an external partner
Healthy snacks and a regular breakfast buffet
Meal vouchers
Subsidized sports membership through our partner Urban Sports Club
For caregivers and employees with disabilities: more flexible working hours, additional medical leave, and psychological support