Practice Improvement Coach

Doctors of BC

. Support improvements in primary care in family practice settings .

Posted 9/17/2026full-timeCanadaMid-LevelSenior💰 CA$70,856 - CA$88,570 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in quality improvement methodologies and change management within primary care settings, with a strong focus on collaboration and relationship-building among diverse stakeholders. Proficient in facilitating effective meetings and adapting strategies to meet organizational goals and community needs.

Highest-signal resume keywords

Quality Improvement MethodologiesChange Management PrinciplesFamily Practice ExperienceEMR Systems FamiliarityCoaching Approaches

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality ImprovementChange ManagementData AnalysisProgram Strategy DevelopmentPerformance Monitoring

Soft Skills

CollaborationRelationship BuildingFacilitationService OrientationAdaptability

Tools & Technologies

EMR SystemsHealth TechnologyPanel ManagementData Capture Tools

Industry Keywords

BC Health SystemPrimary CarePatient Medical HomeHealth ServicesOperational Models

About the role

Key responsibilities & impact

Support improvements in primary care in family practice settings
Develop quality improvement capacity across practice teams through tailored practice facilitation
Use quality improvement methodology, coaching, facilitation, and change management to help doctors adopt and sustain Patient Medical Home attributes
Work as part of a support team including Health Technology Coaches, Panel Management Coaches, peer mentors, and program staff
Collaborate with Divisions of Family Practice, health authorities, the Ministry of Health, and other community partners
Deliver practice support services aligned with FPSC direction, practice needs, and community needs
Build shared understanding of issues and priorities among client groups
Lead planning and implementation of change programs across multiple stakeholders
Identify process enhancement opportunities and recommend strategically impactful changes
Establish monitoring and feedback expectations and review performance trends
Evaluate progress and involve peers and team members in analyzing performance
Improve efficiency through pilots and planned functional change initiatives
Adapt priorities and approaches to changing workloads and organizational goals
Analyze issues, patterns, trends, strengths, weaknesses, errors, successes, and failures
Develop short-term program strategies aligned with organizational priorities and values
Build and maintain relationships with professional groups and organizations
Facilitate meetings and group sessions to maximize participation
Provide constructive, respectful, and diplomatic partnership with client groups

Requirements

What you’ll need

A Bachelor's degree in Health Services, Health Information Management, Business Administration, or related field and 3-5 years of experience, or an equivalent combination of education and experience
Solid understanding of the BC health system and the operational context of primary care
Experience working directly in a family practice or in a supporting role is an asset
Demonstrated understanding and application of quality improvement methodologies, ideally in health care settings
Ability to understand linkages between workflow, structured data capture, meaningful reports, measures, and team/provider performance
Experience applying coaching approaches using questions and constructive feedback
Familiarity with one or more EMR systems, including registries, scheduling, visit flow, and registry-based recalls
Understanding of BC health care system, primary care operational models, financial incentives, and patient conditions and journeys
Experience and training in change management principles
Ability to facilitate small group sessions and prepare and run effective meetings
Demonstrated ability to work effectively across teams and develop trusting working relationships
Passion for improving primary care and supporting physicians
Service orientation and ability to exceed customer expectations
Ability to navigate varied personalities and adjust communication styles to emotional and cultural contexts
Travel within the region and to facilities and communities is required
Must have access to reliable transportation

Benefits

Comp & perks

Hybrid work arrangement
Reliable transportation access required for regional travel