Doctors of BC

Salesforce Administrator

• Configure and maintain Salesforce functionality, including Flows, assignment rules, approval processes, fields, page layouts, record types, dynamic forms, apps, actions, validation rules, reports, and dashboards
• Administer users, roles, profiles, permission sets, public groups, sharing rules, and other access controls
• Perform routine platform maintenance, release-readiness activities, health checks, data-quality monitoring, and configuration reviews
• Troubleshoot configuration, automation, data, access, and user issues, escalating complex technical issues appropriately
• Support development, testing, and deployment of Salesforce enhancements across sandbox, test, and production environments
• Participate in Salesforce integrations with other enterprise applications and digital intake platforms
• Support data migration, cleansing, validation, reconciliation, and ongoing data-quality activities
• Develop and execute functional, regression, and integration testing
• Create and maintain configuration documentation, process flows, release documentation, technical notes, and user guides
• Provide Salesforce user support, training, and guidance
• Monitor platform usage and identify opportunities to increase adoption and improve the user experience
• Support incident resolution and production troubleshooting
• Participate in Agile delivery activities and collaborate with project, business, and technical teams
• Work with business stakeholders to understand processes, requirements, pain points, and desired outcomes
• Translate requirements into Salesforce configuration and functional specifications
• Recommend appropriate use of existing Salesforce capabilities and established platform patterns
• Identify opportunities to simplify processes and improve automation
• Participate throughout the solution lifecycle, including requirements, configuration, testing, deployment, documentation, and post-implementation support
• Collaborate on complex requirements and solutions requiring broader technical or architectural consideration
• Work with Business Applications and technology teams on integrations or cross-platform dependencies

General

• Support the design, configuration, implementation and ongoing optimization of enterprise business applications, with a strong focus on Oracle NetSuite and related Finance solutions
• Design and support integrations across NetSuite, Salesforce, Snowflake and other enterprise applications
• Analyze business processes and requirements and translate them into scalable solutions and integration designs
• Develop and maintain integration specifications, data mappings, interface documentation, process flows and current/future-state solution diagrams
• Evaluate whether requirements should be addressed through configuration, integration, automation or application development, while minimizing unnecessary customization
• Identify opportunities to automate manual processes and improve interoperability between systems
• Troubleshoot complex application and integration issues and perform root-cause analysis across systems, interfaces and data flows
• Support integration controls including error handling, monitoring, logging, reconciliation and operational support procedures
• Collaborate with business teams, technical teams, external implementation partners and vendors to review solutions and clarify requirements
• Support data migration, validation, testing, deployment and post-implementation stabilization
• Develop queries, scripts and technical utilities for analysis, troubleshooting, data validation and automation
• Participate throughout the software development lifecycle from discovery through operational transition
• Maintain technical documentation and contribute to knowledge transfer
• Investigate emerging enterprise application capabilities and identify improvement opportunities

Business Applications Specialist

Software Engineer

• Design, develop, maintain and enhance enterprise applications, services, integrations and databases
• Maintain and support Progress/OpenEdge applications while reducing dependency on the legacy platform
• Analyze application functionality, code, business rules, integrations and data structures for modernization and migration initiatives
• Design and execute migrations of business processes, data and functionality to Salesforce, NetSuite, Snowflake and other enterprise platforms
• Develop and maintain APIs, integration services, automation and data-processing solutions
• Perform data extraction, transformation, migration, validation and reconciliation
• Troubleshoot complex application, database and integration issues and perform root-cause analysis
• Collaborate with technical specialists, business stakeholders, Data Management, application teams and external vendors
• Produce and maintain technical designs, documentation, interface specifications, data models, code documentation and operational support procedures
• Participate in requirements, technical design, development, code review, testing, deployment and production support throughout the SDLC
• Support source-control, environment-management and release-management practices
• Mentor technical resources and contribute to knowledge transfer and development standards
• Identify opportunities to replace custom legacy functionality with reusable enterprise capabilities

Senior Programmer Analyst – 24 Month Contract

Coach

• Support improvements in primary care in family practice settings
• Develop quality improvement capacity across practice teams through tailored practice facilitation
• Use quality improvement methodology, coaching, facilitation, and change management to help doctors adopt and sustain Patient Medical Home attributes
• Work as part of a support team including Health Technology Coaches, Panel Management Coaches, peer mentors, and program staff
• Collaborate with Divisions of Family Practice, health authorities, the Ministry of Health, and other community partners
• Deliver practice support services aligned with FPSC direction, practice needs, and community needs
• Build shared understanding of issues and priorities among client groups
• Lead planning and implementation of change programs across multiple stakeholders
• Identify process enhancement opportunities and recommend strategically impactful changes
• Establish monitoring and feedback expectations and review performance trends
• Evaluate progress and involve peers and team members in analyzing performance
• Improve efficiency through pilots and planned functional change initiatives
• Adapt priorities and approaches to changing workloads and organizational goals
• Analyze issues, patterns, trends, strengths, weaknesses, errors, successes, and failures
• Develop short-term program strategies aligned with organizational priorities and values
• Build and maintain relationships with professional groups and organizations
• Facilitate meetings and group sessions to maximize participation
• Provide constructive, respectful, and diplomatic partnership with client groups

Practice Improvement Coach

Project Manager

• Support planning, coordination, and delivery of physician advocacy initiatives across British Columbia
• Provide project and administrative coordination for committees, working groups, and physician stakeholders
• Develop and maintain project documentation and tracking systems
• Coordinate meetings, prepare agendas and supporting materials, capture minutes, monitor timelines and action items, and follow up with stakeholders
• Prepare presentations, summaries, reports, correspondence, and other communications
• Conduct research and track matters related to advocacy files
• Coordinate timely communication with physician members and internal partners
• Support development and delivery of internal and external communications with the Communications team
• Support physician Sections and Societies by maintaining membership information and coordinating governance documentation
• Respond to new applications and ongoing requests
• Facilitate information sharing and alignment across initiatives with internal teams, physician leaders, and external partners

Salesforce Administrator

Business Applications Specialist

Senior Programmer Analyst – 24 Month Contract

Practice Improvement Coach

Project Coordinator, Physician Advocacy