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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing enterprise partnerships from inception to launch, with a strong focus on technical integrations and delivery commitments. Proven ability to lead cross-functional teams, establish processes, and ensure compliance within regulated industries.
Highest-signal resume keywords
Technical Program ManagementAPI IntegrationsHealthcare Data StandardsPeople ManagementProcess Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ImplementationSolutions DeliveryTechnical SLA ManagementFHIR R4HL7WebhooksSSOClinical Workflow DeliverySelf-Service ToolingPartner Portal
Soft Skills
Effective Meeting FacilitationClear WritingRelationship Management
Industry Keywords
Regulated EnterprisesHealth SystemsPayersPharmacyFinancial ServicesDeployment StrategistsSolutions EngineersTelehealth
About the role
Key responsibilities & impact- Own the launch of every enterprise partnership from signature to go-live across co-branded deployments, embedded chat, and API integrations
- Build and lead delivery pods pairing deployment strategists with one to two solutions engineers
- Own requirements documents and control scope, routing new partner requests to the deal desk and product
- Own the technical service level agreement and delivery commitments in statements of work, including before signature
- Establish and operate the launch playbook: internal kickoff, external kickoff, build, QA, clinical readiness, go-live, and 30-day retrospective
- Run the handoff from sales and ensure the team has reviewed the statement of work before partner kickoff
- Partner with the Enterprise Product Lead on bespoke versus platform decisions
- Increase the share of partner requirements met by existing product each quarter
- Own the reuse decision after each launch: template, productize, or retire
- Serve as the escalation path so engineering can focus on building
- Report to the Chief Business Officer and lead deployment strategists and solutions engineers, growing to three pods
- Target reducing signature-to-go-live time to under 60 days and improve on-time launch rate
Requirements
What you’ll need- 8+ years in implementation, professional services, technical program management or solutions delivery
- 3+ years managing people
- Experience delivering technical integrations into regulated enterprises, including health systems, payers, pharmacy, or financial services
- Technical fluency with APIs, webhooks, SSO, and healthcare data standards such as FHIR
- Ability to tell a customer no while maintaining the relationship
- Experience building process where none existed
- Clear writing and effective meeting facilitation
- Based in New York City or willing to relocate
- FHIR R4, HL7, or direct Epic or Cerner integration experience (nice to have)
- Experience running a pod, squad, or forward-deployed engineering model (nice to have)
- Telehealth or clinical workflow delivery experience (nice to have)
- Experience introducing self-service tooling or a partner portal (nice to have)
- Experience owning a technical SLA and support tiering (nice to have)
- Must answer whether employment visa sponsorship will be required
Benefits
Comp & perks- Equity
- Health reimbursement allowance
- Support for well-being
- Flexible time off