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Docupace

Manager, Implementation and Onboarding

Docupace

. Lead project management and onboarding for enterprise client implementations .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading enterprise client implementations, managing cross-functional teams, and optimizing project methodologies. Proficient in utilizing project management tools and frameworks to enhance operational efficiency and client satisfaction.

Highest-signal resume keywords
Project ManagementAgile/SCRUM ExperienceTeam LeadershipClient EngagementBudgeting and Resource Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Software DeliverySDLCBacklog ManagementRelease CyclesCI/CD PracticesProject FinancialsCapacity PlanningScope ManagementChange ControlRisk Mitigation
Soft Skills
Exceptional CommunicationCoaching and MentoringProblem-SolvingAdaptabilityTeam Building
Tools & Technologies
Monday.comJiraSalesforce
Certifications & Qualifications
PMPScrum Master
Industry Keywords
SaaSEnterprise SoftwareClient-Facing ProjectsCross-Functional TeamsHigh-Stakes Situations

Tech Stack

Tools & technologies
PMPSDLC

About the role

Key responsibilities & impact
  • Lead project management and onboarding for enterprise client implementations
  • Oversee a team responsible for the full lifecycle of enterprise client and partner implementations
  • Manage planning, resource alignment, execution, and transition to support
  • Lead client and partner engagements in alignment with company objectives, client expectations, and resource availability
  • Deliver a high-quality, efficient client and partner experience
  • Coach team members toward increasing autonomy and confidence
  • Support Sales and Client Success discovery by evaluating and scoping new engagements
  • Contribute to pre-sales estimates and timeline assumptions
  • Complete reporting and capacity planning and provide visibility into program health
  • Establish and enforce best practices for scope management, timeline integrity, change control, and risk mitigation
  • Continuously improve project methodology and operational efficiency
  • Use Monday.com, Jira, and Salesforce to forecast capacity, track deliverables, and surface insights to senior leadership
  • Serve as the first escalation point for client/partner issues and delivery roadblocks
  • Foster a high-trust, high-impact team environment

Requirements

What you’ll need
  • Bachelor’s degree in business, technology, or related field
  • Advanced degree or certifications such as PMP or Scrum Master are a plus
  • 5+ years of experience in software delivery, preferably within SaaS
  • 3+ years in people management roles
  • Proven track record leading a team managing complex, cross-functional, client-facing, enterprise software projects
  • Familiarity working with direct clients, partners, and third-party integrators
  • Experience in Agile/SCRUM environments
  • Familiarity with SDLC, backlog management, release cycles, and CI/CD practices
  • Strong grasp of project financials and ability to contribute to budgeting and resource planning discussions
  • Exceptional communication skills, including presenting to executives, facilitating client meetings, and aligning internal stakeholders
  • Proficiency in Monday.com, Jira, and Salesforce
  • Ability to lead through change, manage ambiguity, and remain composed during high-stakes situations
  • Ability to meet the stated physical demands, including frequent sitting and walking, occasional standing and lifting/carrying 0–20 pounds, and occasional kneeling/crouching/bending/stooping

Benefits

Comp & perks
  • Equal employment opportunity and discrimination- and harassment-free work environment
  • Reasonable accommodations for applicants and employees who require them