Account Manager

Dodge Construction Network

. Support the growth and retention of an assigned portfolio of clients .

Posted 10/3/2026full-timeRemote • United StatesJuniorMid-Level💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client relationship building, with a strong focus on retention, upselling, and customer satisfaction. Proficient in utilizing data insights to enhance product value and improve client outcomes.

Highest-signal resume keywords

Account ManagementClient Relationship BuildingSaaS Product KnowledgePerformance Metrics AchievementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisStrategic Account PlanningUpsellingRenewalsCRM Systems ProficiencyProduct TrainingDocumentationProblem-SolvingTime ManagementCustomer Needs Identification

Soft Skills

Relationship-BuildingClient-Focused MindsetOrganizational SkillsIntegrityOwnership of Outcomes

Tools & Technologies

WordExcelPowerPoint

Industry Keywords

Construction Industry KnowledgeCustomer Experience EnhancementClient AdvocacyRetention Risks ManagementFace-to-Face Meeting Willingness

About the role

Key responsibilities & impact

Support the growth and retention of an assigned portfolio of clients
Build and maintain strong client relationships by understanding customer needs, providing ongoing support, and ensuring high satisfaction
Develop and execute strategic account plans to drive revenue growth through upselling, renewals, and expansion opportunities
Proactively identify retention risks and address customer dissatisfaction
Serve as the primary point of contact for client inquiries, issue resolution, and ongoing value delivery
Use data and insights to reinforce product value and overcome objections
Partner with Marketing, Product, and Customer Care teams to meet client needs and improve outcomes
Advocate for clients internally and communicate feedback to enhance the customer experience
Provide product training and guidance, including demos, onboarding support, and best practices
Achieve performance metrics related to retention, renewals, upsell, and engagement
Maintain accurate and timely documentation of client interactions in CRM systems
Continuously build knowledge of products, industry trends, and best practices
Report directly to the Director, Regional Sales

Requirements

What you’ll need

Candidates must be located in the Eastern or Central Time Zones of the United States
Willingness to travel as needed for face-to-face meetings with accounts
Bachelor's degree in a related field and/or equivalent education and work experience
2+ years of professional experience in account management, customer-facing, or related roles
Strong relationship-building skills with a client-focused mindset
Ability to identify customer needs and provide thoughtful solutions
Excellent written and verbal communication skills
Strong organizational, problem-solving, and time management abilities
High level of integrity and ownership of outcomes
Ability to quickly learn and apply SaaS products
Proficiency with standard business tools (e.g., Word, Excel, PowerPoint)
Basic understanding of the construction industry or the ability to learn quickly
Legally authorized to work in the United States and not require current or future employment visa sponsorship
Successful completion of a background check after a conditional job offer

Benefits

Comp & perks

Uncapped variable incentive
Market competitive salary
Comprehensive benefits
Uncapped commissions plans or an annual discretionary performance bonus, where applicable
Remote, home-office based role
Reasonable accommodation or assistance completing the online application