Dodge Construction Network

Account Manager

• Support the growth and retention of an assigned portfolio of clients
• Build and maintain strong client relationships by understanding customer needs, providing ongoing support, and ensuring high satisfaction
• Develop and execute strategic account plans to drive revenue growth through upselling, renewals, and expansion opportunities
• Proactively identify retention risks and address customer dissatisfaction
• Serve as the primary point of contact for client inquiries, issue resolution, and ongoing value delivery
• Use data and insights to reinforce product value and overcome objections
• Partner with Marketing, Product, and Customer Care teams to meet client needs and improve outcomes
• Advocate for clients internally and communicate feedback to enhance the customer experience
• Provide product training and guidance, including demos, onboarding support, and best practices
• Achieve performance metrics related to retention, renewals, upsell, and engagement
• Maintain accurate and timely documentation of client interactions in CRM systems
• Continuously build knowledge of products, industry trends, and best practices
• Report directly to the Director, Regional Sales

Community Manager

• Build a repeatable approach for identifying and engaging with communities and conversations relevant to Dodge customers and prospects
• Develop a pipeline of customer advocates for reviews, testimonials, references, customer stories, research, events, and other opportunities
• Strengthen Dodge’s reputation and social proof across third-party platforms and customer touchpoints
• Create feedback loops that turn community, review, and customer signals into insights for company teams
• Identify and prioritize communities, professional networks, industry conversations, review platforms, and other environments where customers and prospects are active
• Monitor conversations and customer feedback for themes, concerns, opportunities, and reputational issues
• Participate in relevant conversations and decide when to respond, engage an expert or customer, escalate an issue, or continue listening
• Build and manage a customer advocacy program and match advocates with opportunities
• Partner with Sales, Account Management, Customer Experience, Product Marketing, and other teams on customer participation
• Manage review and reputation initiatives across G2, BBB, and other platforms
• Maintain records of customer participation, permissions, interests, and approved proof
• Activate customers and subject-matter experts around webinars, events, research, thought leadership, and Brand programs
• Extend strong customer and community moments into reviews, testimonials, stories, conversations, and other content
• Coordinate with Brand, Events, Product Marketing, Economics and Research, Sales, and Customer Experience
• Track engagement, advocate participation, review performance, reputation, sentiment, and advocacy-program output
• Turn qualitative and quantitative feedback into recommendations
• Build processes and documentation to scale programs
• Report directly to the Director, Brand Marketing

Community & Advocacy Manager

Supervisor

• Support onboarding, training, ongoing development, and retraining of team members
• Maintain and update source and account relationship lists
• Identify and prioritize new prospects with colleagues and management
• Distribute and rebalance assignments across the team
• Conduct call and communication reviews and provide coaching and feedback
• Oversee and distribute client inquiry workload and ensure timely, accurate resolutions
• Monitor inquiry trends to identify performance or data quality gaps and escalate as needed
• Maintain documentation of regional project data sources and accurate source-repository records
• Track and analyze source conversion rates and outbound engagement activity
• Monitor commercial construction project reporting across the construction lifecycle
• Track and report data quality, coverage, and completeness metrics
• Provide insights and recommendations to Content Operations and Product leadership
• Build and grow relationships with high-value industry participants through calls, emails, events, and association meetings
• Lead demonstrations of Dodge tools and data capabilities for key industry sources
• Coach the team on demonstration skills, outreach strategies, prospecting, value-selling, and objection handling
• Oversee day-to-day growth and coverage expansion in the targeted geography
• Report directly to the Manager, Construction Information
• Travel up to 10%

Supervisor, Construction Information – Eastern

• Support onboarding, training, ongoing development, and retraining of team members
• Maintain and update source and account relationship lists
• Identify and prioritize new prospects with colleagues and management
• Distribute and rebalance team assignments
• Conduct call and communication reviews and provide coaching and feedback
• Oversee and distribute client inquiry workload
• Ensure timely and accurate inquiry resolutions
• Monitor inquiry trends and escalate performance or data quality gaps
• Maintain knowledge and documentation of regional project data sources
• Ensure accurate, up-to-date source repository entries
• Track and analyze source conversion rates and outbound engagement activity
• Evaluate team performance and identify coaching and collection opportunities
• Monitor commercial construction project reporting across the construction lifecycle
• Track and report data quality, coverage, and completeness metrics
• Provide improvement insights and recommendations to Content Operations and Product leadership
• Build and grow relationships with high-value industry participants through outbound calls, emails, industry events, and association meetings
• Lead demonstrations of Dodge tools and data capabilities for key industry sources
• Translate outreach and demonstration results into coaching for the team
• Oversee day-to-day growth and coverage expansion in the targeted geography
• Collaborate with leadership to maintain and expand source relationships
• Support training initiatives and enhance data collection strategies
• Travel up to 10%

Supervisor, Construction Information – Southern-Central

• Coach team members and manage onboarding, training, retraining, and ongoing development
• Manage day-to-day team workflows, workload distribution, and assignment balancing
• Maintain and update source and account relationship lists
• Identify and prioritize new prospects with colleagues and management
• Conduct call and communication reviews and provide performance and quality feedback
• Oversee and distribute client inquiry workload, ensuring timely and accurate resolutions
• Monitor inquiry trends, performance, and data quality gaps; escalate issues as needed
• Maintain documentation and accurate, up-to-date regional project data sources in the source repository
• Track and analyze source conversion rates and outbound engagement activity
• Monitor commercial construction project reporting across the construction lifecycle
• Track and report metrics related to data quality, coverage, and completeness
• Provide insights and recommendations to Content Operations and Product leadership
• Build and grow relationships with high-value industry participants through calls, emails, events, and association meetings
• Lead demonstrations of Dodge tools and data capabilities for industry sources
• Coach the team on demo skills, outreach strategies, prospecting, qualification, value-selling, and objection handling
• Oversee growth and coverage expansion activities in the targeted geography
• Collaborate with leadership to maintain and expand source relationships and improve data collection strategies
• Report directly to the Manager, Construction Information

Account Manager

Community & Advocacy Manager

Supervisor, Construction Information – Eastern

Supervisor, Construction Information – Southern-Central

Supervisor, Construction Information – West-Great Plains