Community & Advocacy Manager

Dodge Construction Network

. Build a repeatable approach for identifying and engaging with communities and conversations relevant to Dodge customers and prospects .

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and managing customer advocacy programs, leveraging community engagement, and utilizing qualitative and quantitative insights to enhance brand reputation and customer relationships. Proficient in collaborating across teams to drive effective marketing and communication strategies.

Highest-signal resume keywords

Customer Advocacy Program ManagementB2B Marketing ExperienceCommunity Engagement StrategyReputation ManagementProject Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Community EngagementCustomer AdvocacyReputation ManagementCustomer MarketingPublic-Facing Brand CommunicationsQualitative AnalysisQuantitative AnalysisProgram Performance EvaluationContent CreationFeedback Loop Development

Soft Skills

Excellent Writing SkillsStrong Communication SkillsJudgment in Public RepresentationRelationship BuildingStakeholder Management

Tools & Technologies

CRM SystemsReview PlatformsProject Management ToolsSocial PlatformsData and Analytics Tools

Industry Keywords

B2B EnvironmentSaaSTechnologyConstructionCustomer Experience

About the role

Key responsibilities & impact

Build a repeatable approach for identifying and engaging with communities and conversations relevant to Dodge customers and prospects
Develop a pipeline of customer advocates for reviews, testimonials, references, customer stories, research, events, and other opportunities
Strengthen Dodge’s reputation and social proof across third-party platforms and customer touchpoints
Create feedback loops that turn community, review, and customer signals into insights for company teams
Identify and prioritize communities, professional networks, industry conversations, review platforms, and other environments where customers and prospects are active
Monitor conversations and customer feedback for themes, concerns, opportunities, and reputational issues
Participate in relevant conversations and decide when to respond, engage an expert or customer, escalate an issue, or continue listening
Build and manage a customer advocacy program and match advocates with opportunities
Partner with Sales, Account Management, Customer Experience, Product Marketing, and other teams on customer participation
Manage review and reputation initiatives across G2, BBB, and other platforms
Maintain records of customer participation, permissions, interests, and approved proof
Activate customers and subject-matter experts around webinars, events, research, thought leadership, and Brand programs
Extend strong customer and community moments into reviews, testimonials, stories, conversations, and other content
Coordinate with Brand, Events, Product Marketing, Economics and Research, Sales, and Customer Experience
Track engagement, advocate participation, review performance, reputation, sentiment, and advocacy-program output
Turn qualitative and quantitative feedback into recommendations
Build processes and documentation to scale programs
Report directly to the Director, Brand Marketing

Requirements

What you’ll need

Candidates located in the continental United States
Legally authorized to work in the United States and must not now or in the future require sponsorship for employment visa status
Bachelor’s degree in Marketing, Communications, Business, or a related field, or equivalent relevant experience
5+ years of experience in B2B marketing, communications, community, customer advocacy, customer marketing, reputation management, or a related discipline
Experience building or operating programs in at least two areas such as community engagement, customer advocacy, review and reputation management, customer marketing, or public-facing brand communications
Excellent writing and communication skills and strong judgment when representing a company publicly
Demonstrated ability to build productive relationships across teams and turn those relationships into repeatable programs
Strong project-management skills and ability to manage multiple stakeholders, priorities, and deadlines
Comfort using qualitative and quantitative information to identify patterns, evaluate program performance, and recommend action
Familiarity with review platforms, CRM systems, community and social platforms, project-management tools, or similar technology
Experience in SaaS, technology, data and analytics, construction, or another complex B2B environment is helpful
Background check required after a conditional job offer
Must describe an online community that encourages participation somewhere in the application

Benefits

Comp & perks

Market competitive salary
Comprehensive benefits
Uncapped variable incentive plans or an annual discretionary performance bonus, for applicable roles
Remote, home-office based work
Some travel including on-site support at customer events, conferences, and quarterly trade shows
Reasonable accommodation and assistance completing the online application