Customer Engagement Manager

Dodge Construction Network

. Build and maintain strong relationships with new and existing clients .

Posted 10/7/2026full-timeRemote • United StatesJuniorMid-Level💰 $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer engagement and relationship management, with a strong focus on SaaS product adoption and account retention strategies. Proficient in utilizing CRM systems and Microsoft Office to support client needs and drive customer success.

Highest-signal resume keywords

Customer Engagement ProgramsSaaS Product KnowledgeCRM Systems ProficiencyAccount Management ExperienceBilingual (English/Spanish)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaS-Based Software ExperienceMicrosoft Office ProficiencyData AnalysisCustomer Health IndicatorsProduct DemonstrationsTraining SessionsAccount Retention StrategiesChurn ReductionRenewal RatiosClient Profile Management

Soft Skills

Relationship BuildingExcellent Communication SkillsEmpathetic MindsetCoaching AbilityPersonal Integrity

Tools & Technologies

CRM SystemsOrder Management Systems

Industry Keywords

Construction Industry KnowledgeSmall Business SupportCustomer SuccessAccount ManagementSales Experience

About the role

Key responsibilities & impact

Build and maintain strong relationships with new and existing clients
Understand client needs, provide support, uncover risk and growth opportunities, and ensure customer satisfaction
Execute customer engagement programs throughout the customer journey using intentional outbound touchpoints, customer health indicators, and support tools
Provide product demonstrations, training sessions, and assistance creating or updating client profiles or saved searches
Attain KPIs designed to improve account retention, including contact rate, churn, renewal, and retention ratios
Follow SOPs for account interactions in standard CRM systems and other tools
Support and empower SMB customers, primarily subcontractors, general contractors, architects, and engineers
Use data, insights, and customer conversations to improve product adoption and build long-term partnerships
Report directly to the Manager, Customer Success

Requirements

What you’ll need

Candidates can be located anywhere in the continental United States
Legally authorized to work in the United States and not require current or future employment visa sponsorship
Background check required after a conditional job offer
2+ years of experience in sales, account management, or customer support for SaaS-based software
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Ability to quickly learn and apply SaaS products
Basic knowledge of the construction industry, or ability to learn it quickly
Strong personal integrity and accountability for outcomes
Excellent written and verbal communication skills
Strong relationship-building and customer-focused approach
Ability to coach customers on best practices and identify pain points and solutions
Empathetic mindset focused on supporting small business growth and customer success
Experience working in a SaaS environment preferred
Experience with CRM or order management systems preferred
Bilingual (English/Spanish) preferred

Benefits

Comp & perks

Uncapped variable bonus
Comprehensive benefits
Uncapped commissions plans or an annual discretionary performance bonus, where applicable
Remote, home-office role
Travel less than 10% of the time, with occasional GTM or team meetings
Reasonable accommodation or assistance completing the online application
Equal employment opportunity commitment