Supervisor, Construction Information – Eastern

Dodge Construction Network

. Support onboarding, training, ongoing development, and retraining of team members .

Posted 9/17/2026full-timeRemote • Connecticut • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management within the construction industry, with a strong focus on relationship building, coaching, and data analysis. Proficient in utilizing CRM and BI tools to enhance client engagement and retention strategies.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementCoaching and TrainingCRM and BI Tools ProficiencyConstruction Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Outbound Relationship BuildingSource AcquisitionOpportunity QualificationValue SellingObjection HandlingTerritory PlanningAccount SegmentationData AnalysisDocumentation SkillsMulti-Channel Prospecting

Soft Skills

Strong Communication SkillsCustomer-Focused MindsetRelationship ManagementStakeholder EngagementOrganizational Skills

Tools & Technologies

SalesforceTableauQuicksightExcel

Industry Keywords

Construction IndustryClient OperationsBusiness RetentionData QualityProject Reporting

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Support onboarding, training, ongoing development, and retraining of team members
Maintain and update source and account relationship lists
Identify and prioritize new prospects with colleagues and management
Distribute and rebalance assignments across the team
Conduct call and communication reviews and provide coaching and feedback
Oversee and distribute client inquiry workload and ensure timely, accurate resolutions
Monitor inquiry trends to identify performance or data quality gaps and escalate as needed
Maintain documentation of regional project data sources and accurate source-repository records
Track and analyze source conversion rates and outbound engagement activity
Monitor commercial construction project reporting across the construction lifecycle
Track and report data quality, coverage, and completeness metrics
Provide insights and recommendations to Content Operations and Product leadership
Build and grow relationships with high-value industry participants through calls, emails, events, and association meetings
Lead demonstrations of Dodge tools and data capabilities for key industry sources
Coach the team on demonstration skills, outreach strategies, prospecting, value-selling, and objection handling
Oversee day-to-day growth and coverage expansion in the targeted geography
Report directly to the Manager, Construction Information
Travel up to 10%

Requirements

What you’ll need

Candidates must be located in one of: New York, New Jersey, Pennsylvania, Delaware, Maryland, District of Columbia, Virginia, West Virginia, Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, or Connecticut
Legally authorized to work in the United States and must not now or in the future require employment visa sponsorship
Bachelor’s degree in Business, Construction Management, Communications, or a related field; or equivalent professional experience demonstrating advanced outreach, account management, or customer success
5+ years of experience in the construction industry
5+ years of experience in customer success, account management, or client operations
Proven outbound relationship-building and source acquisition experience
Ability to coach others on outreach techniques, customer engagement, product adoption, data-sharing cooperation, outbound playbooks, and cadences
Ability to demonstrate and train others on software and data capabilities, including reviewing recorded or live demos
Experience coaching team members on multi-channel outbound prospecting using phone, email, and social media
Opportunity-qualification, value-selling, and objection-handling coaching experience
Experience with territory planning and account segmentation
Experience using CRM and BI/reporting tools such as Salesforce, Tableau, Quicksight, and Excel
Strong communication skills and ability to support business retention efforts
Customer-focused mindset and ability to understand client needs and deliver effective solutions
Strong relationship management and stakeholder engagement skills
Ability to identify customer needs and contribute to retention strategies
Experience coaching and developing outbound-calling team members
Strong documentation and organizational skills
Background check required after a conditional job offer

Benefits

Comp & perks

Market competitive salary
Comprehensive benefits
Uncapped variable incentive plans or an annual discretionary performance bonus, for applicable roles
Reasonable accommodation or assistance completing the online application
Equal employment opportunity and disability-inclusive recruiting, hiring, and promotion practices