Supervisor, Construction Information – Southern-Central

Dodge Construction Network

. Support onboarding, training, ongoing development, and retraining of team members .

Posted 9/17/2026full-timeRemote • Alabama • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management within the construction industry, with a strong focus on relationship-building, coaching, and data-driven decision-making. Proficient in utilizing CRM and BI tools to enhance outreach and improve team performance.

Highest-signal resume keywords

Customer Success ManagementOutbound Relationship-BuildingCoaching and TrainingCRM and BI Tools ProficiencyConstruction Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementData AnalysisOpportunity Qualification TechniquesValue-Selling TechniquesObjection-Handling TechniquesTerritory PlanningMulti-Channel Outbound ProspectingSoftware DemonstrationDocumentation SkillsOrganizational Skills

Soft Skills

Strong Communication SkillsCustomer-Focused MindsetRelationship ManagementStakeholder EngagementCoaching and Development

Tools & Technologies

SalesforceTableauQuicksightExcel

Industry Keywords

Construction IndustryClient OperationsData QualitySource AcquisitionBusiness Retention

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Support onboarding, training, ongoing development, and retraining of team members
Maintain and update source and account relationship lists
Identify and prioritize new prospects with colleagues and management
Distribute and rebalance team assignments
Conduct call and communication reviews and provide coaching and feedback
Oversee and distribute client inquiry workload
Ensure timely and accurate inquiry resolutions
Monitor inquiry trends and escalate performance or data quality gaps
Maintain knowledge and documentation of regional project data sources
Ensure accurate, up-to-date source repository entries
Track and analyze source conversion rates and outbound engagement activity
Evaluate team performance and identify coaching and collection opportunities
Monitor commercial construction project reporting across the construction lifecycle
Track and report data quality, coverage, and completeness metrics
Provide improvement insights and recommendations to Content Operations and Product leadership
Build and grow relationships with high-value industry participants through outbound calls, emails, industry events, and association meetings
Lead demonstrations of Dodge tools and data capabilities for key industry sources
Translate outreach and demonstration results into coaching for the team
Oversee day-to-day growth and coverage expansion in the targeted geography
Collaborate with leadership to maintain and expand source relationships
Support training initiatives and enhance data collection strategies
Travel up to 10%

Requirements

What you’ll need

Candidates must be located in one of the following states: NC, SC, GA, FL, AL, MS, TN, KY, LA, AR, OH, or IN
Legally authorized to work in the United States and must not now or in the future require sponsorship for employment visa status
Bachelor’s degree in Business, Construction Management, Communications, or a related field; or equivalent professional experience demonstrating advanced outreach, account management, or customer success
5+ years of experience in the construction industry
5+ years of experience in customer success, account management, or client operations
Proven track record of outbound relationship-building and source acquisition
Ability to coach others on effective outreach techniques, customer engagement, product adoption, data-sharing cooperation, outbound playbooks, and cadences
Ability to demonstrate and train others on software and data capabilities, including reviewing recorded or live demos
Experience with multi-channel outbound prospecting through phone, email, and social media
Opportunity-qualification techniques
Value-selling and objection-handling techniques
Experience with territory planning and account segmentation
Experience using CRM and BI/reporting tools such as Salesforce, Tableau, Quicksight, and Excel
Strong communication skills and ability to support business retention efforts
Customer-focused mindset and ability to understand client needs and deliver effective solutions
Strong relationship management and stakeholder engagement skills
Experience contributing to retention strategies
Experience coaching and developing outbound-calling team members
Strong documentation and organizational skills
Background check required after a conditional job offer

Benefits

Comp & perks

Market competitive salary
Comprehensive benefits
Uncapped variable incentive plans or an annual discretionary performance bonus, for applicable roles
Reasonable accommodation or assistance completing the online application
Equal employment opportunity protections