Supervisor, Construction Information – West-Great Plains

Dodge Construction Network

. Coach team members and manage onboarding, training, retraining, and ongoing development .

Posted 9/17/2026full-timeRemote • Alaska • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management within the construction industry, with a strong focus on relationship-building, coaching, and effective outreach strategies. Proficient in utilizing CRM and BI tools to track performance metrics and enhance data quality.

Highest-signal resume keywords

Customer Success ManagementConstruction Industry ExperienceCoaching and Training SkillsCRM and BI Tools ProficiencyOutbound Prospecting Techniques

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementData Quality MonitoringOpportunity QualificationValue-Selling TechniquesTerritory PlanningMulti-Channel ProspectingDocumentation SkillsPerformance Metrics TrackingClient Inquiry ResolutionSource Acquisition

Soft Skills

Strong Communication SkillsRelationship ManagementCustomer-Focused MindsetOrganizational SkillsStakeholder Engagement

Tools & Technologies

SalesforceTableauQuickSightExcel

Industry Keywords

Construction ManagementClient OperationsOutbound Relationship-BuildingData Collection StrategiesProject Reporting

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Coach team members and manage onboarding, training, retraining, and ongoing development
Manage day-to-day team workflows, workload distribution, and assignment balancing
Maintain and update source and account relationship lists
Identify and prioritize new prospects with colleagues and management
Conduct call and communication reviews and provide performance and quality feedback
Oversee and distribute client inquiry workload, ensuring timely and accurate resolutions
Monitor inquiry trends, performance, and data quality gaps; escalate issues as needed
Maintain documentation and accurate, up-to-date regional project data sources in the source repository
Track and analyze source conversion rates and outbound engagement activity
Monitor commercial construction project reporting across the construction lifecycle
Track and report metrics related to data quality, coverage, and completeness
Provide insights and recommendations to Content Operations and Product leadership
Build and grow relationships with high-value industry participants through calls, emails, events, and association meetings
Lead demonstrations of Dodge tools and data capabilities for industry sources
Coach the team on demo skills, outreach strategies, prospecting, qualification, value-selling, and objection handling
Oversee growth and coverage expansion activities in the targeted geography
Collaborate with leadership to maintain and expand source relationships and improve data collection strategies
Report directly to the Manager, Construction Information

Requirements

What you’ll need

Candidates must be located in Montana, Wyoming, Colorado, New Mexico, Arizona, Utah, Idaho, Nevada, Washington, Oregon, California, Alaska, Hawaii, North Dakota, South Dakota, Nebraska, or Kansas
Legally authorized to work in the United States and must not now or in the future require sponsorship for employment visa status
Bachelor’s degree in Business, Construction Management, Communications, or a related field; or equivalent professional experience demonstrating advanced outreach, account management, or customer success
5+ years of experience in the construction industry
5+ years of experience in customer success, account management, or client operations
Proven track record of outbound relationship-building and source acquisition
Ability to coach others on effective outreach techniques, customer engagement, product adoption, data-sharing cooperation, outbound playbooks, and cadences
Ability to demonstrate and train others on software and data capabilities, including reviewing recorded or live demos
Experience with multi-channel outbound prospecting using phone, email, and social media
Experience with opportunity-qualification techniques
Knowledge of value-selling and objection-handling techniques
Experience with territory planning and account segmentation
Experience using CRM and BI/reporting tools such as Salesforce, Tableau, QuickSight, and Excel
Strong communication skills
Customer-focused mindset and ability to understand client needs and deliver effective solutions
Strong relationship management and stakeholder engagement skills
Ability to identify customer needs and contribute to retention strategies
Experience coaching and developing outbound-calling team members
Strong documentation and organizational skills
Background check required after a conditional job offer

Benefits

Comp & perks

Market competitive salary
Comprehensive benefits
Uncapped variable incentive plans or an annual discretionary performance bonus, for applicable roles
Remote, home-office based work arrangement
Up to 10% travel
Reasonable accommodation or assistance completing the online application