Field Support Representative

Dohrn Transfer Company

. Prepare paperwork for launching drivers .

Posted 10/16/2026full-timeNorthlake • Illinois • United StatesMid-LevelSenior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills while managing driver paperwork, scheduling, and customer service in a fast-paced environment. Proficient in data entry and Microsoft Office, ensuring accuracy and efficiency in operations.

Highest-signal resume keywords

Valid Driver LicenseData Entry ExperienceMicrosoft Office ProficiencyExcellent Customer Service SkillsDetail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Entry10-Key ExperienceTyping SkillsDriver Vehicle Inspection Report Data EntryScanning Bills of LadingDocument ImagingClerical SupportReport Completion

Soft Skills

Good Communication SkillsProblem SolverSelf-MotivatedOrganizedAbility to Multi-Task

Tools & Technologies

Central Imaging SystemMicrosoft Office

Industry Keywords

Customer ServiceDispatchDriver CommunicationOS&D ReportingAttendance Tracking

Tech Stack

Tools & technologies

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About the role

Key responsibilities & impact

Prepare paperwork for launching drivers
Answer and direct phone calls regarding tracing, pickups, driver communication, customer service
Provide clerical support for Operations
Complete daily reports for OS&D, payroll, driver hours, and attendance
Contact customers to schedule appointments, residential, and driver collect/COD shipments
Communicate with customers concerning Dispatch adjustments, deadlines, and concerns
Dispatch pickups to Drivers and answer Driver questions
Check in drivers, ensuring their paperwork is intact and complete
Collect and review all driver paperwork for accuracy
Help educate drivers on proper paperwork completion
Enter Driver Vehicle Inspection Report data
Scan bills of lading, delivery receipts, manifests, strip sheets
Image and index all documents to the central imaging system
Work in Imaging Check to ensure all documents have been scanned
Perform other data entry as needed
Perform other duties as needed

Requirements

What you’ll need

Valid Driver License
High School completion or equivalent
Computer skills including Microsoft Office
Data entry, 10-key and typing experience
Detail-oriented, organized
Good communication skills- verbal and written
Excellent customer service skills
Problem solver, self-motivated
Ability to multi-task in a fast-paced environment and react to change productively
Ability to work in a team as well as individually
Excellent attendance
Primarily sedentary work, which involves sitting most of the time
May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Visual Acuity including regular use of items including a computer screen or monitor
Manual dexterity is regularly required including fingering, grasping, and typing
Talking and hearing required to communicate with and listen to others

Benefits

Comp & perks

Competitive salary
Benefit package
Drivers are home daily