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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and communication skills while effectively managing driver paperwork and customer interactions. Proficient in data entry and Microsoft Office, with a focus on accuracy and attention to detail in a fast-paced environment.
Highest-signal resume keywords
Valid Driver LicenseData Entry ExperienceMicrosoft Office ProficiencyExcellent Customer Service SkillsDetail-Oriented
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data Entry10-Key ExperienceTyping SkillsDriver Vehicle Inspection Report Data EntryDocument ImagingClerical SupportReport CompletionPaperwork ReviewAppointment SchedulingDispatch Communication
Soft Skills
Good Verbal CommunicationGood Written CommunicationProblem SolvingSelf-MotivatedTeamwork
Tools & Technologies
Imaging Check SystemCentral Imaging System
Industry Keywords
Customer ServiceDriver CommunicationFast-Paced EnvironmentOS&D ReportingAttendance Tracking
Tech Stack
Tools & technologiesReact
About the role
Key responsibilities & impact- Prepare paperwork for launching drivers
- Answer and direct phone calls regarding tracing, pickups, driver communication, and customer service
- Provide clerical support for Operations
- Complete daily reports for OS&D, payroll, driver hours, and attendance
- Contact customers to schedule appointments, residential, and driver collect/COD shipments
- Communicate with customers concerning dispatch adjustments, deadlines, and concerns
- Dispatch pickups to drivers and answer driver questions
- Check in drivers and ensure their paperwork is intact and complete
- Collect and review driver paperwork for accuracy
- Educate drivers on proper paperwork completion
- Enter Driver Vehicle Inspection Report data
- Scan bills of lading, delivery receipts, manifests, and strip sheets
- Image and index documents to the central imaging system
- Work in Imaging Check to ensure all documents have been scanned
- Perform data entry and other duties as needed
Requirements
What you’ll need- Valid Driver License
- High School completion or equivalent
- Computer skills including Microsoft Office
- Data entry, 10-key and typing experience
- Detail-oriented and organized
- Good verbal and written communication skills
- Excellent customer service skills
- Problem solver and self-motivated
- Ability to multi-task in a fast-paced environment and react to change productively
- Ability to work in a team as well as individually
- Excellent attendance
- Primarily sedentary work, involving sitting most of the time
- Ability to occasionally exert up to 10 pounds of force and frequently or constantly exert negligible force to lift, carry, push, pull, or move objects
- Regular use of a computer screen or monitor
- Manual dexterity for fingering, grasping, typing, and repetitive wrist, hand, and finger motion
- Ability to talk and hear to communicate and listen to others
- Occasional exposure to noise from telephones, office machinery, and conversations
Benefits
Comp & perks- Competitive salary
- Great benefit package
- Drivers are home daily