Account Manager

DoiT International

. Develop a deep understanding of DoiT’s business, cloud management platform, support, services, and customer needs .

Posted 10/28/2026full-timeRemote • Japan, Thailand, Singapore, AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Customer Success, with strong technical skills for engaging with cloud environments and SaaS solutions. Proficient in building relationships, managing customer feedback, and optimizing cloud costs while delivering operational excellence.

Highest-signal resume keywords

Account ManagementCustomer SuccessCloud ManagementTechnical SkillsBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud ManagementCustomer Support Escalation ManagementSales NegotiationAnalytical SkillsCost OptimizationProject ManagementSaaS SolutionsCustomer Feedback AggregationTechnical EngagementRelationship Building

Soft Skills

Verbal CommunicationWritten CommunicationDetail-OrientedOperational SkillsDesire to Grow

Tools & Technologies

AWSGCPCloud PlatformsSaaS Solutions

Certifications & Qualifications

AWS Cloud PractitionerGoogle Cloud Digital Leader

Industry Keywords

Customer SuccessAccount ManagementCloud EnvironmentsPublic CloudsAPAC Region

Tech Stack

Tools & technologies

AWSCloudGoogle Cloud Platform

About the role

Key responsibilities & impact

Develop a deep understanding of DoiT’s business, cloud management platform, support, services, and customer needs
Maintain ownership and context of assigned customers and communicate with vendor teams about growth opportunities
Manage customer support escalations through resolution
Negotiate and close long-term commitments with key stakeholders
Identify new workload opportunities in customers’ cloud environments and SaaS solutions
Generate new-logo sales to expand the territory
Establish regular engagement with the customer portfolio
Aggregate customer feedback to align products and solutions with customer needs
Provide feedback to engineering teams and help prioritize development deliverables
Deliver quarterly customer reviews covering project timelines, projected cloud spending, and support feedback
Identify cost-optimization opportunities in customer cloud environments
Work with cloud vendor sales representatives on mutual customers
Travel occasionally within Japan and the broader APAC region

Requirements

What you’ll need

2+ years of experience in an Account Management/Customer Success/Customer Engineering role
3+ years of experience at a technology company
Strong verbal/written communication skills in Japanese and English
Strong technical skills enabling productive engagement with technical teams
Ability to build influential relationships
Excellent operational and administration skills
Analytical and detail-oriented
Ability to work from the big picture to minutiae
Desire to grow within the organization and broaden skill sets
Experience with AWS, GCP, or other major public clouds (bonus)
Cloud Certifications, such as AWS Cloud Practitioner or Google Cloud Digital Leader (bonus)
Additional languages (bonus)

Benefits

Comp & perks

Unlimited Vacation
Flexible Working Options
Health Insurance
Parental Leave
Employee Stock Option Plan
Home Office Allowance
Professional Development Stipend
Peer Recognition Program
Remote work flexibility
Occasional travel within Japan and the broader APAC region