DoiT International

Account Manager

• Own a scaled portfolio primarily across SMB and mid-market accounts
• Use Salesforce to maintain customer context, stakeholders, priorities, risks, opportunities, renewals, and next steps
• Prioritize portfolio engagement using data, focusing on high-potential and at-risk accounts
• Build multi-threaded customer relationships and understand business priorities, cloud footprint, FinOps maturity, and desired outcomes
• Drive retention and renewal outcomes by identifying risks and coordinating mitigation plans
• Lead commercial conversations involving pricing, commitments, contracts, and approvals
• Identify, qualify, and manage expansion pipeline across workloads, migrations, cost optimization, managed commitments, products, and services
• Maintain accurate opportunity stages and forecasts
• Partner with Sales, CSMs, FDEs, DoiT specialists, and cloud-provider teams on account plans, funding, deal registration, and execution
• Run customer cadences including account and FinOps reviews, product demonstrations, commitment planning, security and AI discussions, onboarding, and escalation reviews
• Coordinate escalations and drive accountability through resolution
• Use customer data, dashboards, CRM workflows, and AI or automation tools to improve coverage
• Share customer feedback, product requests, and market insights with Product, Engineering, Marketing, and Sales
• Maintain account reviews and plans for priority and high-potential customers

Product Analyst

• Partner with Engineering to define and maintain event taxonomy, tracking standards, and instrumentation quality
• Build and maintain scalable, self-service dashboards for product teams
• Establish and document clear metric definitions as a shared source of truth
• Improve how and what is measured as the product evolves
• Use AI to derive insights and recommendations from product signals
• Ensure accurate and accessible reporting in the product analytics stack
• Build and maintain dbt models for core product entities and behaviors
• Contribute to a clean, usable metric layer for business stakeholders
• Structure and analyze Voice of the Customer inputs, including support, churn, NPS, sales feedback, and customer interviews
• Support data quality through testing, monitoring, documentation, and automation
• Use AI tooling to improve data capabilities
• Deliver recurring product analytics reporting on adoption, engagement, and retention
• Present analytics readouts to business stakeholders and executives with findings and recommendations
• Analyze connections between product behavior, revenue, and retention outcomes
• Support automated reporting and AI-assisted workflows while maintaining metric integrity
• Make insights and reporting automated and self-service using emerging AI techniques

Product Analyst, Romania

• Partner with Engineering to define and maintain event taxonomy, tracking standards, and instrumentation quality
• Build and maintain scalable, self-service dashboards for product teams
• Establish and document clear metric definitions as a shared source of truth
• Improve measurement as the product evolves
• Use AI to generate insights and recommendations from product signals
• Ensure accurate and accessible reporting across the product analytics stack
• Build and maintain dbt models for core product entities and behaviors
• Contribute to a clean, usable metric layer for business stakeholders
• Structure and analyze Voice of the Customer inputs from support, churn, NPS, sales feedback, and customer interviews
• Support data quality through testing, monitoring, documentation, and automation
• Deliver recurring product analytics reporting covering adoption, engagement, and retention
• Present analytics readouts to business stakeholders and executives with findings and recommendations
• Analyze connections between product behavior, revenue, and retention outcomes
• Support automated reporting and AI-assisted workflows while maintaining metric integrity
• Build analytics and customer insights that inform roadmap and investment decisions