Account Manager

DoiT International

. Own a scaled portfolio primarily across SMB and mid-market accounts .

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Customer Success, with a focus on building influential relationships and driving retention through data-driven strategies. Proficient in utilizing Salesforce and cloud technologies to optimize customer engagement and operational efficiency.

Highest-signal resume keywords

Account ManagementCustomer SuccessSalesforceCloud TechnologiesFinOps

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer SuccessCloud Cost OptimizationKubernetesData PlatformsTechnical EngagementAnalytical SkillsOperational SkillsForecastingRisk Management

Soft Skills

Verbal CommunicationWritten CommunicationRelationship BuildingDetail-OrientedAdaptability

Tools & Technologies

SalesforceAI ToolsCRM WorkflowsDashboardsCloud Platforms

Certifications & Qualifications

AWS Cloud PractitionerGoogle Cloud Digital Leader

Industry Keywords

SMB AccountsMid-Market AccountsCloud OperationsCustomer EngagementRenewal Outcomes

Tech Stack

Tools & technologies

AWSCloudGoogle Cloud PlatformKubernetes

About the role

Key responsibilities & impact

Own a scaled portfolio primarily across SMB and mid-market accounts
Use Salesforce to maintain customer context, stakeholders, priorities, risks, opportunities, renewals, and next steps
Prioritize portfolio engagement using data, focusing on high-potential and at-risk accounts
Build multi-threaded customer relationships and understand business priorities, cloud footprint, FinOps maturity, and desired outcomes
Drive retention and renewal outcomes by identifying risks and coordinating mitigation plans
Lead commercial conversations involving pricing, commitments, contracts, and approvals
Identify, qualify, and manage expansion pipeline across workloads, migrations, cost optimization, managed commitments, products, and services
Maintain accurate opportunity stages and forecasts
Partner with Sales, CSMs, FDEs, DoiT specialists, and cloud-provider teams on account plans, funding, deal registration, and execution
Run customer cadences including account and FinOps reviews, product demonstrations, commitment planning, security and AI discussions, onboarding, and escalation reviews
Coordinate escalations and drive accountability through resolution
Use customer data, dashboards, CRM workflows, and AI or automation tools to improve coverage
Share customer feedback, product requests, and market insights with Product, Engineering, Marketing, and Sales
Maintain account reviews and plans for priority and high-potential customers

Requirements

What you’ll need

2+ years of experience in an Account Management/Customer Success/Customer Engineering role
3+ years of experience in a technology company
Strong verbal/written communication skills in English
Strong technical skills enabling productive engagement with technical teams
Ability to build influential relationships
Great operational/administration skills
Analytical and detail-oriented
Ability to move between big-picture and minute details
Desire to grow within the organization and continuously broaden skill sets
Experience with AWS, GCP, or other major public clouds (bonus)
Experience with FinOps, cloud cost optimization, cloud operations, Kubernetes, AI, data platforms, or related cloud technologies (bonus)
Cloud Certifications, such as AWS Cloud Practitioner or Google Cloud Digital Leader (bonus)

Benefits

Comp & perks

Unlimited Vacation
Flexible Working Options
Health Insurance
Parental Leave
Employee Stock Option Plan
Home Office Allowance
Professional Development Stipend
Peer Recognition Program
Flexible schedule balancing work and home life
Remote work