Account Manager

DoiT International

. Own a scaled portfolio primarily in the SMB and mid-market segments using Salesforce to maintain customer context, stakeholders, priorities, risks, opportunities, renewals, and next steps .

Posted 10/12/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Customer Success, leveraging strong analytical skills and technical knowledge to drive customer retention and growth. Proficient in utilizing Salesforce and cloud technologies to manage customer relationships and optimize cloud operations.

Highest-signal resume keywords

Account ManagementCustomer SuccessSalesforceCloud Cost OptimizationAWS Cloud Practitioner

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer SuccessCloud OperationsData AnalysisKubernetesFinOpsCloud TechnologiesCRM WorkflowsOpportunity ForecastingTechnical Engagement

Soft Skills

Verbal CommunicationWritten CommunicationRelationship BuildingAnalytical ThinkingDetail-Oriented

Tools & Technologies

SalesforceAI ToolsAutomation ToolsData PlatformsCloud Provider Tools

Certifications & Qualifications

AWS Cloud PractitionerGoogle Cloud Digital Leader

Industry Keywords

SMBMid-MarketCustomer EngagementRetention StrategiesCommercial Conversations

Tech Stack

Tools & technologies

AWSCloudGoogle Cloud PlatformKubernetes

About the role

Key responsibilities & impact

Own a scaled portfolio primarily in the SMB and mid-market segments using Salesforce to maintain customer context, stakeholders, priorities, risks, opportunities, renewals, and next steps
Use data to prioritize engagement across the portfolio, focusing on high-potential and at-risk accounts
Build multi-threaded relationships and understand customers’ business priorities, cloud footprint, FinOps maturity, and desired outcomes
Drive retention and renewal outcomes by identifying risk, coordinating mitigation plans, and leading commercial conversations
Identify, qualify, and manage expansion pipeline across workloads, migrations, cost optimization, managed commitments, products, and services
Maintain accurate opportunity stages and forecasts
Partner with Sales, CSMs, FDEs, DoiT specialists, and cloud-provider teams on account plans, funding, deal registration, and execution
Run customer cadences including account and FinOps reviews, product demonstrations, commitment planning, security and AI discussions, onboarding, and escalation reviews
Coordinate escalations and drive accountability through resolution
Use customer data, dashboards, CRM workflows, and AI or automation tools to improve portfolio coverage
Capture and share customer feedback, product requests, and market insights with Product, Engineering, Marketing, and Sales
Maintain account reviews and plans for priority and high-potential customers, tracking outcomes, engagement, spend trends, risks, renewal timing, and growth plans

Requirements

What you’ll need

2+ years of experience in an Account Management/Customer Success/Customer Engineering role
3+ years of experience in a technology company
Strong verbal/written communication skills in English
Strong technical skills enabling productive engagement with technical teams
Ability to build influential relationships
Strong operational and administration skills
Analytical and detail-oriented
Ability to move between big-picture and detailed work
Desire to grow within the organization and continuously broaden skill sets
Experience with AWS, GCP, or other major public clouds (bonus)
Experience with FinOps, cloud cost optimization, cloud operations, Kubernetes, AI, data platforms, or related cloud technologies (bonus)
AWS Cloud Practitioner or Google Cloud Digital Leader certification (bonus)

Benefits

Comp & perks

Unlimited Vacation
Flexible Working Options
Health Insurance
Parental Leave
Employee Stock Option Plan
Home Office Allowance
Professional Development Stipend
Peer Recognition Program
Flexible schedule balancing work and home life
Remote work