Scaled Account Manager

DoiT International

. Own a scaled portfolio primarily in the SMB and mid-market segments using Salesforce .

Posted 11/12/2026full-timeRemote • Sweden, United Kingdom, Netherlands, Estonia, SpainJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Customer Success, with a strong focus on building relationships, driving retention, and managing customer engagement through data analysis and operational excellence. Proficient in leveraging cloud technologies and tools to optimize customer outcomes and facilitate effective communication across teams.

Highest-signal resume keywords

Account ManagementCustomer SuccessCloud Cost OptimizationData AnalysisStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer SuccessCloud OperationsKubernetesData PlatformsFinOpsCloud TechnologiesCRM WorkflowsOpportunity ForecastingRisk Management

Soft Skills

Relationship BuildingAnalytical SkillsDetail-OrientedOperational SkillsCommunication Skills

Tools & Technologies

SalesforceAI ToolsAutomation ToolsDashboardsCloud Platforms

Certifications & Qualifications

AWS Cloud PractitionerGoogle Cloud Digital Leader

Industry Keywords

SMBMid-MarketCustomer EngagementRenewal ManagementCommercial Conversations

Tech Stack

Tools & technologies

AWSCloudGoogle Cloud PlatformKubernetes

About the role

Key responsibilities & impact

Own a scaled portfolio primarily in the SMB and mid-market segments using Salesforce
Maintain customer context, stakeholders, priorities, risks, opportunities, renewals, and next steps
Prioritize engagement using data across high-potential and at-risk accounts
Build multi-threaded customer relationships and understand business priorities, cloud footprint, FinOps maturity, and desired outcomes
Drive retention and renewal outcomes by identifying risks and coordinating mitigation plans
Lead commercial conversations about pricing, commitments, contracts, and approvals
Identify, qualify, and manage expansion pipeline across workloads, migrations, cost optimization, managed commitments, products, and services
Maintain accurate opportunity stages and forecasts
Partner with Sales, Customer Success Managers, Forward Deployed Engineers, DoiT specialists, and cloud-provider teams
Run customer cadences including account and FinOps reviews, product demonstrations, commitment planning, security and AI discussions, onboarding, and escalation reviews
Coordinate escalations and drive accountability through resolution
Use customer data, dashboards, CRM workflows, and AI or automation tools to improve coverage
Share customer feedback, product requests, and market insights with Product, Engineering, Marketing, and Sales
Maintain account reviews and plans for priority and high-potential customers, tracking outcomes, engagement, spend trends, risks, renewal timing, and growth plans

Requirements

What you’ll need

2+ years of experience in an Account Management/Customer Success/Customer Engineering role
3+ years of experience in a technology company
Strong verbal and written communication skills in English
Strong technical skills enabling productive engagement with technical teams
Ability to build influential relationships
Strong operational and administration skills
Analytical and detail-oriented
Ability to work from the big picture to the minutiae
Desire to grow within the organization and continuously broaden skill sets
AWS, GCP, or other major public cloud experience is a bonus
Experience with FinOps, cloud cost optimization, cloud operations, Kubernetes, AI, data platforms, or related cloud technologies is a bonus
Cloud certifications such as AWS Cloud Practitioner or Google Cloud Digital Leader are a bonus
Spanish, French, German, or Italian are preferred, not required

Benefits

Comp & perks

Remote work and flexible scheduling
Unlimited Vacation
Flexible Working Options
Health Insurance
Parental Leave
Employee Stock Option Plan
Home Office Allowance
Professional Development Stipend
Peer Recognition Program
Inclusive and equitable workplace
Opportunities to level up skills professionally and personally