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DoiT International

Scaled Account Manager, EMEA

DoiT International

. Own a scaled portfolio primarily in the SMB and mid-market segments using Salesforce .

Posted 11/12/2026full-timeRemote • Netherlands, United Kingdom, Estonia, Sweden, SpainJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in Account Management and Customer Success, focusing on customer retention, relationship building, and data-driven decision-making. Proficient in leveraging cloud technologies and operational strategies to drive business outcomes and optimize customer engagement.

Highest-signal resume keywords
Account ManagementCustomer SuccessCloud TechnologiesData AnalysisRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
SalesforceCloud Cost OptimizationKubernetesAIData PlatformsFinOpsOpportunity ForecastingContract ManagementRisk MitigationCustomer Engagement
Soft Skills
Verbal CommunicationWritten CommunicationAnalytical ThinkingDetail-OrientedInfluential Relationship Building
Tools & Technologies
CRM WorkflowsDashboardsAutomation ToolsAWSGCP
Certifications & Qualifications
AWS Cloud PractitionerGoogle Cloud Digital Leader
Industry Keywords
SMBMid-MarketCustomer CadencesAccount PlansCloud Operations

Tech Stack

Tools & technologies
AWSCloudGoogle Cloud PlatformKubernetes

About the role

Key responsibilities & impact
  • Own a scaled portfolio primarily in the SMB and mid-market segments using Salesforce
  • Maintain customer context, stakeholders, priorities, risks, opportunities, renewals, and next steps
  • Prioritize engagement across the portfolio using data, focusing on high-potential and at-risk accounts
  • Build multi-threaded customer relationships and understand business priorities, cloud footprint, FinOps maturity, and desired outcomes
  • Drive retention and renewal outcomes by identifying risks and coordinating mitigation plans
  • Lead commercial conversations on pricing, commitments, contracts, and approvals
  • Identify, qualify, and manage expansion pipeline across workloads, migrations, cost optimization, managed commitments, products, and services
  • Maintain accurate opportunity stages and forecasts
  • Partner with Sales, CSMs, FDEs, DoiT specialists, and cloud-provider teams on account plans, funding, deal registration, and execution
  • Run customer cadences including account and FinOps reviews, product demonstrations, commitment planning, security and AI discussions, onboarding, and escalation reviews
  • Coordinate escalations and drive accountability through resolution
  • Use customer data, dashboards, CRM workflows, and AI or automation tools to improve coverage
  • Share customer feedback, product requests, and market insights with Product, Engineering, Marketing, and Sales
  • Maintain account reviews and plans for priority and high-potential customers, tracking outcomes, engagement, spend trends, risks, renewal timing, and growth plans

Requirements

What you’ll need
  • 2+ years of experience in an Account Management/Customer Success/Customer Engineering role
  • 3+ years of experience in a technology company
  • Strong verbal/written communication skills in English
  • Strong technical skills enabling productive engagement with technical teams
  • Ability to build influential relationships
  • Strong operational and administration skills
  • Analytical and detail-oriented
  • Ability to move between big-picture and detailed thinking
  • Desire to grow within the organization and continuously broaden skill sets
  • Experience with AWS, GCP, or other major public clouds is a bonus
  • Experience with FinOps, cloud cost optimization, cloud operations, Kubernetes, AI, data platforms, or related cloud technologies is a bonus
  • Cloud certifications such as AWS Cloud Practitioner or Google Cloud Digital Leader are a bonus

Benefits

Comp & perks
  • Remote work and flexible schedule balancing work and home life
  • Unlimited Vacation
  • Flexible Working Options
  • Health Insurance
  • Parental Leave
  • Employee Stock Option Plan
  • Home Office Allowance
  • Professional Development Stipend
  • Peer Recognition Program