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DoiT International

Scaled Account Manager – EMEA

DoiT International

. Own a scaled portfolio primarily covering SMB and mid-market accounts .

Posted 11/12/2026full-timeRemote • United Kingdom, Netherlands, Estonia, Sweden, SpainMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management and Customer Success, with a strong focus on building relationships, driving retention, and utilizing data for strategic decision-making. Proficient in cloud technologies and operational excellence to optimize customer engagement and outcomes.

Highest-signal resume keywords
Account ManagementCustomer SuccessCloud TechnologiesData AnalysisCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Account ManagementCustomer SuccessCloud Cost OptimizationKubernetesData PlatformsSalesforceFinOpsAICloud OperationsOpportunity Forecasting
Soft Skills
Verbal CommunicationWritten CommunicationRelationship BuildingAnalytical ThinkingDetail Orientation
Tools & Technologies
SalesforceCRM WorkflowsDashboardsAutomation ToolsCloud Platforms
Certifications & Qualifications
AWS Cloud PractitionerGoogle Cloud Digital Leader
Industry Keywords
SMB AccountsMid-Market AccountsCustomer EngagementRetention StrategiesCommercial Conversations

Tech Stack

Tools & technologies
AWSCloudGoogle Cloud PlatformKubernetes

About the role

Key responsibilities & impact
  • Own a scaled portfolio primarily covering SMB and mid-market accounts
  • Maintain customer context, stakeholders, priorities, risks, opportunities, renewals, and next steps in Salesforce
  • Use data to prioritize engagement across high-potential and at-risk accounts
  • Build multi-threaded customer relationships and understand business priorities, cloud footprint, FinOps maturity, and desired outcomes
  • Drive retention and renewal outcomes by identifying risk, coordinating mitigation plans, and leading commercial conversations
  • Identify, qualify, and manage expansion pipeline across workloads, migrations, cost optimization, managed commitments, products, and services
  • Maintain accurate opportunity stages and forecasts
  • Partner with Sales, Customer Success Managers, Forward Deployed Engineers, DoiT specialists, and cloud-provider teams on account plans, funding, deal registration, and execution
  • Run customer cadences including account and FinOps reviews, product demonstrations, commitment planning, security and AI discussions, onboarding, and escalation reviews
  • Coordinate escalations and drive accountability through resolution
  • Use customer data, dashboards, CRM workflows, AI, and automation tools to improve coverage
  • Share customer feedback, product requests, and market insights with Product, Engineering, Marketing, and Sales
  • Maintain account reviews and plans for priority and high-potential customers, tracking outcomes, engagement, spend trends, risks, renewals, and growth plans

Requirements

What you’ll need
  • 2+ years of experience in an Account Management/Customer Success/Customer Engineering role
  • 3+ years of experience in a technology company
  • Strong verbal/written communication skills in English
  • Strong technical skills enabling productive engagement with technical teams
  • Ability to build influential relationships
  • Strong operational and administration skills
  • Analytical and detail-oriented
  • Ability to move between strategic big-picture thinking and detailed execution
  • Desire to grow within the organization and continuously broaden skill sets
  • Experience with AWS, GCP, or other major public clouds (bonus)
  • Experience with FinOps, cloud cost optimization, cloud operations, Kubernetes, AI, data platforms, or related cloud technologies (bonus)
  • Cloud certifications such as AWS Cloud Practitioner or Google Cloud Digital Leader (bonus)
  • Spanish, French, German, or Italian language skills preferred

Benefits

Comp & perks
  • Remote work and flexible scheduling
  • Unlimited Vacation
  • Flexible Working Options
  • Health Insurance
  • Parental Leave
  • Employee Stock Option Plan
  • Home Office Allowance
  • Professional Development Stipend
  • Peer Recognition Program
  • Inclusive and equitable workplace
  • Opportunities to level up skills professionally and personally