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Customer Service Associate
Dollar Tree Stores. Assist with the daily operations of the assigned store .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and relationship management skills while maintaining operational efficiency in a retail environment. Capable of managing cash transactions and ensuring a clean, safe, and organized store atmosphere.
Highest-signal resume keywords
Customer Service ExperienceCash Handling ProficiencyOrganizational SkillsProblem-Solving SkillsAbility to Lift 30-50 lbs
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Math ProficiencyCash Register OperationFreight ProcessingMerchandisingStocking
Soft Skills
Communication SkillsRelationship ManagementIntegrityDecision-Making SkillsAbility to Follow Instructions
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Retail EnvironmentCustomer InteractionOperational DocumentsSafety StandardsStore Cleanliness
About the role
Key responsibilities & impact- Assist with the daily operations of the assigned store
- Receive merchandise, unload trucks, and process freight safely according to productivity standards
- Merchandise and stock as needed
- Maintain cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
- Maintain a positive, safe, and respectful environment with customers, associates, and leaders
- Manage sales transactions while working the assigned cash register
- Maintain cash security and protect company assets
- Switch to front-end duties as needed
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or equivalent is preferred
- Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
- Ability to follow instructions and interpret operational documents is required
- Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation
- Excellent customer service and relationship management skills are required
- Strong organizational and communication skills are required
- Strong problem-solving and decision-making skills are required
- High level of integrity is required
- Proficiency in basic math for cash accounting is required
Benefits
Comp & perks- Medical insurance
- Pharmacy insurance
- Dental insurance
- Vision insurance
- Employee Assistance Program
- Retirement plans
- Educational Assistance