Dollar Tree Stores

Customer Support

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked and recover merchandise
• Receive merchandise and help with unloading trucks
• Perform stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment
• Maintain professional and friendly interactions with customers, associates, and leaders
• Maintain cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Perform other duties as assigned

Customer Service

People Operations

• Serve as the first point of contact for associates and corporate employees seeking support with People-related questions, Workday transactions, policies, programs, and services
• Receive, research, respond to, and resolve inquiries through Workday Help Case Management and other approved support channels
• Manage a high-volume case queue based on urgency, business impact, service-level commitments, and established procedures
• Provide clear, accurate, professional, and customer-focused written responses
• Apply policies, standard operating procedures, knowledge articles, process documentation, and system resources
• Complete permitted Workday transactions and support requests within the role’s defined scope
• Own cases from intake through resolution whenever possible
• Identify and escalate complex, sensitive, risky, policy-related, system-related, or out-of-scope inquiries to Tier 2, COE, HRIS, Absence/Benefits, Payroll, Talent Acquisition, or other teams
• Maintain complete, accurate, timely, and audit-ready case documentation
• Protect confidential associate, employee, and company information
• Meet expectations for case quality, productivity, response time, resolution time, schedule adherence, customer experience, and SLAs
• Participate in training, calibration sessions, team meetings, quality reviews, and knowledge-sharing activities
• Identify recurring questions, unclear processes, knowledge gaps, system issues, and self-service improvement opportunities
• Adapt to evolving People processes, Workday functionality, business priorities, organizational structures, and service-delivery needs

Customer Service

People Shared Services Specialist I