People Shared Services Specialist I

Dollar Tree Stores

. Serve as the first point of contact for associates and corporate employees seeking support with People-related questions, Workday transactions, policies, programs, and services .

Posted 9/18/2026full-timeRemote • Virginia • United StatesJunior💰 $21 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Workday and Workday Help Case Management, providing exceptional customer service and support in a high-volume environment. Capable of managing inquiries with attention to detail, confidentiality, and adherence to service-level agreements.

Highest-signal resume keywords

Workday Help Case ManagementCustomer Service ExperienceStrong Written And Verbal CommunicationProblem-Solving SkillsMicrosoft Office Or Google Workspace Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

WorkdayCase ManagementHelp Desk SupportAdministrative SupportCustomer ServiceData DocumentationProcess ImprovementTime ManagementAttention To DetailConfidentiality

Soft Skills

Strong CommunicationOrganizational SkillsCritical ThinkingPositive AttitudeResponsiveness

Industry Keywords

HR SupportPeople OperationsService-Level AgreementsCustomer-Service MetricsQuality Standards

About the role

Key responsibilities & impact

Serve as the first point of contact for associates and corporate employees seeking support with People-related questions, Workday transactions, policies, programs, and services
Receive, research, respond to, and resolve inquiries through Workday Help Case Management and other approved support channels
Manage a high-volume case queue based on urgency, business impact, service-level commitments, and established procedures
Provide clear, accurate, professional, and customer-focused written responses
Apply policies, standard operating procedures, knowledge articles, process documentation, and system resources
Complete permitted Workday transactions and support requests within the role’s defined scope
Own cases from intake through resolution whenever possible
Identify and escalate complex, sensitive, risky, policy-related, system-related, or out-of-scope inquiries to Tier 2, COE, HRIS, Absence/Benefits, Payroll, Talent Acquisition, or other teams
Maintain complete, accurate, timely, and audit-ready case documentation
Protect confidential associate, employee, and company information
Meet expectations for case quality, productivity, response time, resolution time, schedule adherence, customer experience, and SLAs
Participate in training, calibration sessions, team meetings, quality reviews, and knowledge-sharing activities
Identify recurring questions, unclear processes, knowledge gaps, system issues, and self-service improvement opportunities
Adapt to evolving People processes, Workday functionality, business priorities, organizational structures, and service-delivery needs

Requirements

What you’ll need

High school diploma or equivalent
1+ years’ experience using Workday and Workday Help Case Management
1+ years of experience in customer service, contact center operations, shared services, case management, help desk support, administrative support, retail operations, hospitality, HR support, or another high-volume service environment
Strong written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail, responsiveness, and accuracy
Strong problem-solving and critical-thinking skills
Ability to handle sensitive information with discretion and maintain confidentiality
Strong organizational and time management skills
Proficiency with Microsoft Office or Google Workspace
Comfort learning new systems and technology
Positive, helpful, and customer-focused approach
Preferred: experience supporting HR, People Operations, Payroll, Benefits, Leave, Talent Acquisition, or employee relations processes
Preferred: experience in a large, distributed, retail, hospitality, call-center, or multi-location organization
Preferred: experience supporting associates or employees through phone, email, chat, case management, or other digital service channels
Preferred: familiarity with service-level agreements, customer-service metrics, quality standards, or knowledge-management practices

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Flexible spending account
Life insurance
Disability insurance
401(k) plan
Paid time off (PTO)
Paid holidays annually
Employee stock purchase plan
Quarterly bonus when performance goals are met
Employee Assistance Program
Retirement plans with matching contributions
Educational Assistance
Access to PerkSpot employee discount platform
Reasonable accommodations for qualified individuals with disabilities