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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading Systems teams within banking environments, focusing on Change Management, vendor management, and operational efficiency. Proficient in applying ITIL principles and exploring automation opportunities to enhance system performance and support regulatory requirements.
Highest-signal resume keywords
Systems Team LeadershipChange ManagementITIL KnowledgeVendor ManagementBanking Regulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Change ManagementITILApplication Support ProcessesAutomationArtificial Intelligence
Soft Skills
LeadershipSense of UrgencyFlexibilityOwnership
Tools & Technologies
Third-Party SolutionsSLAs Monitoring
Certifications & Qualifications
ITIL Foundation Certification
Industry Keywords
Banking EnvironmentCritical SystemsOperational RequirementsKPI MonitoringTransformation Initiatives
About the role
Key responsibilities & impact- Lead the Systems team, responsible for supporting and evolving applications that are critical to operations
- Ensure the stability, availability, and continuity of systems by coordinating priorities, incidents, changes, and enhancements
- Structure and improve Change Management by assessing impacts, risks, and dependencies and ensuring greater predictability for operations
- Evolve the department’s processes and routines by identifying bottlenecks and opportunities for improvement, automation, and efficiency gains
- Manage systems vendors and third-party solutions, monitoring SLAs, delivery quality, incidents, releases, and enhancements
- Serve as the interface between Technology, vendors, and business units, aligning needs, priorities, and execution capacity
- Ensure that systems adequately support the regulatory and operational requirements of the banking environment
- Lead critical situations with a sense of urgency and an impact-oriented perspective, mobilizing the necessary teams and partners through resolution
- Monitor system risks, KPIs, and performance, anticipating issues and directing action plans
- Work closely with business leadership across different areas, contributing to decisions and initiatives involving the systems ecosystem
- Explore new technologies and automation opportunities, including the use of Artificial Intelligence, to make operations more efficient and scalable
Requirements
What you’ll need- Experience leading Systems teams and supporting applications
- Strong experience in banking or financial environments, involving critical systems and regulatory requirements
- Experience with Change Management, including structuring, reviewing, or enhancing the process
- Practical knowledge of ITIL, particularly as applied to change, incident, problem, and configuration management
- Experience managing technology vendors, including monitoring SLAs, incidents, releases, and delivery quality
- Ability to act as an interface between Technology and the business, understanding operational impacts, risks, and priorities
- Experience improving and organizing application support processes, pursuing efficiency without sacrificing agility
- Leadership profile with a sense of urgency, autonomy, flexibility, and the ability to take ownership of issues through resolution
- ITIL Foundation certification or higher (a plus)
- Experience with credit, payroll-deductible lending, or other banking products (a plus)
- Participation in transformation, reorganization, or maturity-building initiatives for Systems departments (a plus)
- Experience with automation and the application of Artificial Intelligence in Technology processes (a plus)
Benefits
Comp & perks- Food allowance
- Meal allowance
- Transportation allowance
- Health insurance with no monthly premium or copayment for you and your dependents
- Pharmacy benefit
- Dental insurance, with multiple plan and coverage options
- Wellhub
- Profit-Sharing and Results-Based Bonus (PLR)
- Benefits club with partnerships at restaurants, gyms, universities, language schools, and other services
- Employee referral program with rewards
- Continuous learning environment
- Feedback culture and regular one-on-one meetings
- Performance reviews and Individual Development Plan (IDP)