Support Trainer

Donorbox

. Conduct and facilitate recurring live new hire training on product features, workflows, and internal tooling .

Posted 10/9/2026full-timeRemote • United StatesJuniorMid-Level💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in conducting training sessions, creating and maintaining LMS modules, and facilitating onboarding processes within a SaaS environment. Strong capabilities in public speaking, collaboration across teams, and maintaining high training standards are essential.

Highest-signal resume keywords

Customer Support ExperienceOnboarding ExperiencePublic Speaking SkillsLMS Platform FamiliarityCRM System Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Training Module CreationKnowledge Base Article DevelopmentTraining Assessment DesignCertification Course MonitoringTechnical Support

Soft Skills

Interpersonal SkillsAttention to DetailCollaborationPresentation Skills

Tools & Technologies

Donorbox CRMTalentLMSZendeskConfluence

Industry Keywords

SaaS EnvironmentCustomer SuccessL&DWebinar HostingProduct Marketing

About the role

Key responsibilities & impact

Conduct and facilitate recurring live new hire training on product features, workflows, and internal tooling
Collaborate with key teams to ensure new hires reach operational readiness and target competency metrics
Monitor and support learners to maintain a ≥95% pass rate across certification and LMS courses
Own and conduct regular internal trainings, product demos, and feature walkthroughs
Assist with enterprise client training sessions and high-value, multi-seat white-glove onboarding
Support customer-facing webinars
Answer platform, technical, and Donorbox CRM questions during enablement sessions
Create, maintain, and update LMS training modules, course materials, and knowledge-check quizzes
Collaborate with Product Marketing on training collateral
Build and deliver training assessments for new features and products
Create, maintain, and publish Knowledge Base articles
Keep Confluence training documentation accurate and up to date
Prepare support documentation and internal training materials ahead of product rollouts

Requirements

What you’ll need

2+ years of experience in Customer Support, Onboarding, Customer Success, or L&D within a SaaS environment
Strong public speaking, presentation, and webinar hosting abilities
Familiarity with CRM systems, LMS platforms (e.g., TalentLMS), and modern support ticketing software (e.g., Zendesk)
Excellent interpersonal skills with the ability to bridge communications across Support, Product, and Product Marketing teams
High attention to detail with proven ability to handle multiple training schedules, documentation tasks, and client support sessions simultaneously
Fully remote based in United States
Employment eligibility verified through E-Verify for newly hired U.S. employees

Benefits

Comp & perks

Fully remote work from the comfort of your home
Generous time off policy of 21 days (birthday included 🎉), 8 designated/floating holidays, 2 paid volunteer days, and 5+ sick days (dependent on state)
Employer-sponsored health insurance plan through TriNet, including medical (United Healthcare), dental, vision, and life
401(k) retirement plan via TriNet's partner, Empower, with an employer match of up to 4%
Reimbursement package for home office expenses and professional development, up to $1.5k
Eligibility for employee equity plan (stock options)
Wellness program with fitness and mindfulness classes
Love your work and our mission of serving nonprofits!