Associate, Strategy & Operations, Merchant Onboarding, Experience

DoorDash

. Build dashboards to monitor onboarding timelines, identify delays, and surface insights for process and tooling improvements .

Posted 10/17/2026full-timeRemote • Connecticut • United StatesJuniorMid-Level💰 $74,800 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and optimizing onboarding processes, utilizing SQL for data analysis, and driving cross-functional collaboration to enhance merchant experiences. Capable of translating workflow gaps into actionable product requirements while maintaining a strategic and analytical mindset.

Highest-signal resume keywords

SQL ProficiencyProcess OptimizationCross-Functional CollaborationData AnalysisStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process BuildingData AnalysisWorkflow DesignAutomation AdvocacyPerformance Measurement

Soft Skills

Strong CommunicationAdaptabilityAccountabilityInfluencing Without AuthorityStrategic Mindset

Tools & Technologies

SFDCDashboardsOnboarding Tools

Industry Keywords

Onboarding ProcessesMerchant ExperienceSMB RetailOperational DecisionsCross-Team Improvements

Tech Stack

Tools & technologies

SFDCSQL

About the role

Key responsibilities & impact

Build dashboards to monitor onboarding timelines, identify delays, and surface insights for process and tooling improvements
Develop a shared tracker for blocked cases, analyze trends, resolve issues with cross-functional partners, and implement sustainable fixes
Design and refine onboarding workflows for new integration types such as Shopify
Establish scalable onboarding processes as SMB Retail expands
Translate workflow gaps into actionable product requirements for systems such as SFDC
Advocate for automation to reduce manual work
Partner with MXO, GTMT, IA, Sales, and Product on onboarding priorities and execution
Create and maintain onboarding performance dashboards to measure success and track progress toward SLAs and OKRs
Act as the single-threaded owner for SMB onboarding
Ensure merchants launch quickly, accurately, and with minimal friction
Report to the Manager of the Onboarding S&O pod on the Merchant Onboarding & Experience S&O team in the New Verticals Business Development organization
Drive improvements that reduce friction, accelerate launch timelines, and improve the merchant experience
Own high-visibility problem areas and lead systemic, cross-team improvements

Requirements

What you’ll need

2+ years of experience in a fast-paced environment
Experience building and optimizing processes from the ground up
Proficiency in SQL
Ability to use data to uncover insights, measure impact, and inform operational or strategic decisions
Ability to adapt quickly while maintaining a high bar for execution and detail
Strong cross-functional collaboration skills
Ability to drive accountability, clarify ownership, and keep complex projects on track
Strategic and analytical mindset
Ability to diagnose root causes and translate findings into actionable, scalable solutions
Exceptional communication and stakeholder management skills
Ability to influence without authority across seniority levels and functions
Systems- and process-oriented approach
Ability to translate workflow pain points into clear product or tooling requirements
Impact-driven approach to improving merchant experiences and accelerating business outcomes
Comfortable working with ambiguity and defining structure
Education is optional

Benefits

Comp & perks

401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical, dental, and vision benefits
11 paid holidays
Disability insurance
Basic life insurance
Family-forming assistance
Mental health program
Flexible paid time off/vacation for salaried roles
80 hours of paid sick time per year for salaried roles
Wellness expense reimbursement
Premium healthcare
Comprehensive benefits package
Opportunity to share unique perspectives, solve new challenges, and own careers