DoorDash

Sales Operations Manager

• Execute top company business objectives and help define the sales strategy and planning roadmap
• Design quotas and incentives aligned with company goals and strategy
• Integrate new products into sales go-to-market strategy
• Build consensus among sales leadership
• Develop forecasts and compensation plans
• Drive plan implementation
• Ensure key metrics are communicated, tracked, and commissions calculated
• Serve as a strategic thought partner to Sales leadership
• Own cross-functional programs end-to-end across Sales, Product, Finance, Analytics, and Sales Operations
• Analyze large datasets to derive insights, identify trends, and recommend improvements to sales performance and efficiency
• Develop and implement sales performance optimization strategies, including incentive redesigns and pilot testing
• Develop and maintain sales forecasting models
• Track key performance metrics and prepare reports for executive leadership and Sales teams
• Provide executive-ready insights and strategic recommendations
• Plan headcount allocation, territory design, and organizational structure evolution
• Report to a Senior Manager, Sales Strategy and Planning
• Support the US and Canada Ads and Promos Post-Sales organization

Associate Manager, Sales Strategy – Planning

Business Development Rep

• Drive successful engagement at critical partnership phases such as renewals, exclusivity negotiations, and strategic initiatives
• Transition accounts back to the broader Account Management team after key partnership moments
• Manage and develop four direct reports, fostering career growth and performance excellence
• Lead the Business Development marketplace retention strategy, including proactive renewals, upsells, churn mitigation, deal structuring, and performance optimization
• Develop and implement competitive strategies in response to evolving market dynamics and competitor moves
• Collaborate with Account Management, Account Development, Strategic Finance, Selection, US Local Markets, and Legal teams
• Drive retention, exclusivity, deal efficiency, and partner value during critical partnership engagements
• Report to Blair Toll, Sr. Manager of Business Development, within the Rx Success organization

Manager, SMB Business Development – Retention

Insurance

• Execute high-volume intake and case processing across multiple channels
• Prepare and submit FNOL details for claim establishment
• Review, organize, and accurately input incoming documentation and attachments
• Identify and resolve missing, inconsistent, or incomplete information using defined workflows and tools
• Support operational workflows by addressing routing issues, intake gaps, and system exceptions
• Maintain accurate, consistent, and up-to-date data across multiple systems
• Manage multiple priorities while meeting daily performance targets
• Communicate with internal teams to ensure timely and efficient case progression
• Contribute to continuous process improvements as workflows evolve with automation and AI
• Report to a Supervisor, Insurance Claims Operations

Insurance Claims Operations Associate

Claims Specialist

• Assess risk and severity on the most complex or sensitive incidents and recommend next steps
• Own high-severity escalations through closure
• Coordinate with Legal, Risk & Insurance, Actuarial, and Quality Assurance partners
• Serve as a go-to resource and subject matter expert for Claims Specialists
• Identify patterns, root causes, and process, policy, or workflow gaps
• Utilize, help build, and scale AI-enabled tools and automation
• Provide frontline feedback shaping AI tool rollout
• Review case work and share quality feedback
• Help close skill gaps on the team
• Contribute to training materials, playbooks, and process documentation
• Help the team navigate process, tool, and policy changes
• Report to a Supervisor, Insurance Claims Operations

Senior Insurance Claims Specialist

Marketing

• Create CRM campaign strategy across the customer lifecycle for automations and ad hoc communications
• Build, QA, launch, and optimize retention marketing campaigns across email, push notifications, in-app messaging, and other channels using first-party platforms
• Develop campaign strategy briefs based on business needs and audience behavior
• Determine channel mix, audience targeting, and touchpoint frequency for each program
• Establish working relationships with Creative Studio, Promo Strategy, Product, Analytics, and Strategy teams
• Manage CRM reporting dashboards, monitor trends, and make recommendations based on results
• Stay current on email, push, and SMS marketing best practices and share learnings with the broader marketing team
• Own end-to-end campaign execution from channel strategy and audience planning through QA, launch, optimization, and reporting
• Analyze initiative impact on order rate and revenue
• Support creative ideation and iteration and consult on various customer-experience workstreams
• Collaborate across strategy and operations, brand, product marketing, analytics, and Retention teams
• Report to the Manager of Lifecycle on USMP within Consumer Lifecycle Marketing

Senior Associate, Consumer Retention Marketing

Accounting Manager

• Report to the Senior Revenue Accounting Manager on the Revenue Accounting team
• Lead a small team of full-time accountants and outsourced or contract resources
• Own assigned revenue accounting areas and lead related close activities
• Own monthly close activities, including journal entries, account reconciliations, variance analysis, and management reporting
• Maintain and enhance SOX controls for assigned revenue processes
• Coordinate responses to internal and external audit requests
• Manage and develop the team, set priorities, review deliverables, and resolve close issues
• Escalate significant accounting judgments, risks, or delays to the Senior Revenue Accounting Manager
• Partner with Technical Accounting, Finance, Legal, Data & Engineering, Sales Operations, Accounts Receivable, Accounts Payable, and business owners
• Lead process improvements and automation initiatives, including applying AI tools to accounting tasks
• Investigate discrepancies in automated and scripted revenue entries and drive corrections
• Document accounting processes for new products and maintain standard operating procedures
• Assess accounting and revenue recognition implications of new products, features, and platform tests
• Draft initial accounting considerations and partner with Technical Accounting on key judgments
• Review test transactions and source data in Snowflake, validate accounting entries before launch, and automate related accounting

Revenue Accounting Manager

Product Manager

• Own product decisions for the compensation range-setting stack, including the range tool, recommendation engine, and monitoring dashboard
• Partner with Compensation on methodology while owning how methodology becomes product logic
• Define data pipelines and data products using historical ranges, offers, incumbent, and attrition data
• Own partnership with People Analytics on the semantic layer and proposed compensation data mart
• Own the range-setting product and analytics roadmap end to end
• Carry launches to market, including adoption, enablement, and change management
• Improve Compensation Partner productivity across range review
• Manage intake, prioritization, and requirements definition for the compensation stack
• Own integrations with recruiter offer guidance, budget modeling, headcount planning, and Workday range loads

Senior Product Manager, People Product

Engineer

• Build technical capabilities to identify and investigate threats to protected individuals
• Build detections, enrichment, and automation across identity, endpoint, cloud, marketplace, support, physical access, and open-source signals
• Translate threat intelligence, incidents, investigative needs, and observed behavior into production detections
• Test, deploy, tune, and maintain detections and supporting pipelines at scale
• Correlate enterprise telemetry, marketplace activity, physical security events, OSINT, support interactions, and other data
• Apply rules, statistical methods, machine learning, and LLM-based techniques to improve detection quality and investigative context
• Investigate detections by querying and correlating data, validating hypotheses, and assessing confidence, scope, and impact
• Continuously improve detection logic, tooling, and workflows using investigation outcomes and false-positive analysis
• Contribute to technical reviews, testing, documentation, standards, and automation
• Participate in on-call and support major investigations
• Partner with Protective Services, engineering, investigative, and response teams
• Report to the Engineering Manager, Protective Services

Detection Engineer, Protective Services

General Counsel

• Advise product, business, and corporate development teams on antitrust and competition matters
• Advise on competition and antitrust dimensions of M&A transactions, strategic investments, and commercial partnerships
• Manage antitrust and competition regulatory investigations and inquiries globally
• Help build DoorDash’s international competition compliance program across DoorDash, Wolt, and Deliveroo
• Partner on training, policies, and processes
• Support competition-related litigation, including document collection and review, witness preparation, and responses to third-party subpoenas
• Partner with policy and government relations teams to track legal and regulatory developments
• Work globally across the DoorDash, Wolt, and Deliveroo brands, with particular focus on Europe
• Report to the Director, Competition & Litigation

Senior Counsel, Competition & Litigation

Analyst

• Lead the response function of DoorDash's Protective Intelligence program
• Drive the transition from reactive response to predictive prevention using predictive modeling and behavioral analytics
• Own the early intervention and indicator-identification pathway from first signal through resolution
• Identify individuals of concern, build behavioral profiles, and identify interception points
• Manage and train the support staff escalations team
• Build training, coaching, and quality standards for escalation staff
• Evaluate complex information, distinguish credible threats from background noise, classify risk, and recommend mitigation strategies
• Produce succinct briefs supporting executive protection, travel security, and business risk decisions
• Conduct debriefs with escalation team members and stakeholders
• Improve early-indicator models, predictive risk scoring, reporting standards, AI-enabled workflows, and case review practices
• Mentor junior analysts and escalation team members
• Establish consistent analytical standards, case rigor, and intelligence tradecraft

Threat Response Analyst, Protective Services

• Own the technical implementation plan between various domains and the indirect tax calculation service
• Translate indirect tax requirements into deliverables engineers can build
• Own the consolidated plan showing program status to Tax and Engineering leadership
• Author tax requirements and acceptance criteria that withstand audits
• Review design documents and challenge designs that will not scale to upcoming tax rules
• Define scope and sequencing for each integration
• Own critical paths and drive delivery timelines
• Assess downstream impact when teams slip and provide options
• Influence eight engineering teams' roadmaps and defend tax priorities
• Define testing, monitoring, rollout, go/no-go, and rollback criteria
• Ensure integrations launch with runbooks, alerting, and steady-state ownership
• Own the risk register and escalate risks with recommendations
• Maintain the integrated plan as the source of truth
• Coordinate decision cadence across Tax, Product, Engineering, and Data
• Report program status to senior leadership

Senior Manager – Tax Technology Implementations

Customer Support

• Manage inbound support tickets across chat, email, phone, and SMS
• Troubleshoot and resolve customer issues end to end with clear communication and follow up
• Escalate complex or high impact issues with complete context and proper documentation
• Deliver high quality, empathetic, and efficient customer support
• Follow established workflows, processes, and quality standards
• Partner with teammates and cross functional teams to resolve issues
• Identify recurring issues and flag opportunities to improve workflows or documentation
• Support DoorDash Commerce Platform products that help merchants grow through first-party channels
• Report to the Senior Support Supervisor within the Merchant Success Operations team