Director, DashPass Member Value & Growth – Strategy & Operations

. Conceive the strategy and lead a team responsible for executing it for DashPass .

Posted 10/7/2026full-timeRemote • United StatesLead💰 $197,200 - $290,000 per yearWebsite

Key responsibilities & impact

Conceive the strategy and lead a team responsible for executing it for DashPass
Partner with cross-functional teams driving customer acquisition, member value, profitability, and related objectives
Create best-in-class customer experiences
Innovate and build strategy to accelerate DashPass growth and shape the future of local commerce
Manage and develop a team and collaborate across DoorDash to build, launch, and scale new opportunities
Incubate new offerings by building products and launch plans from the ground up
Run data-driven tests involving support experiences and retention-driving programs
Assess operational and financial impacts and iterate based on insights
Communicate strategy, benefits, and results to audiences including the DoorDash management team

What you’ll need

Proven track record of driving significant, company-wide impact
Ability to move quickly and thrive in a fast-paced environment
Ability to push the envelope and make almost anything happen
Ability to articulate a clear vision to cross-functional partners
Skilled executive management and communication, including managing up and across the organization
Strong leadership and maturity to attract, hire, retain, and scale a world-class organization
Ability to create clarity and focus in complex and ambiguous problem spaces
Demonstrated experience building teams to fulfill strategy
Experience recruiting, mentoring, and developing team members
Customer experience orientation
10+ years of relevant management experience
Experience ideally within a Marketplace or Subscription-focused business and/or founder experience

Comp & perks