FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer support operations, including troubleshooting, escalation management, and maintaining high-quality documentation. Proficient in delivering empathetic and efficient support within a fast-paced SaaS environment.
Highest-signal resume keywords
Customer Support ExperienceTroubleshooting SkillsEscalation ManagementTicketing Platforms FamiliarityStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportOperations ManagementTroubleshootingCase DocumentationIssue Resolution
Soft Skills
EmpathyAttention to DetailSound JudgmentProfessionalismMulti-Priority Management
Tools & Technologies
IntercomZendesk
Industry Keywords
SaaSTechnologyOnline PlatformCustomer IssuesWorkflow Improvement
About the role
Key responsibilities & impact- Manage inbound support tickets across chat, email, phone, and SMS
- Troubleshoot and resolve customer issues end to end with clear communication and follow up
- Escalate complex or high impact issues with complete context and proper documentation
- Deliver high quality, empathetic, and efficient customer support
- Follow established workflows, processes, and quality standards
- Partner with teammates and cross functional teams to resolve issues
- Identify recurring issues and flag opportunities to improve workflows or documentation
- Support DoorDash Commerce Platform products that help merchants grow through first-party channels
- Report to the Senior Support Supervisor within the Merchant Success Operations team
Requirements
What you’ll need- 3+ years of experience in Customer Support or Operations within a SaaS, technology, or online platform environment
- Strong written and verbal communication skills
- Experience handling customer issues end to end, including troubleshooting and follow up
- Ability to manage multiple priorities in a fast paced, queue based environment
- Sound judgment in deciding when to resolve independently versus escalate
- Experience handling escalations or frustrated customers with professionalism and empathy
- Familiarity with ticketing platforms such as Intercom, Zendesk, or similar systems
- Strong attention to detail and ability to maintain clear and accurate case documentation
Benefits
Comp & perks- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave in compliance with applicable laws
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
- Flexible paid time off/vacation for salaried roles
- Vacation accrued for hourly roles
- Comprehensive benefits and perks including premium healthcare
- Wellness expense reimbursement