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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong attention to detail and a process-driven mindset, ensuring accurate and efficient case processing in a high-volume insurance claims environment. Proficient in managing multiple priorities while maintaining effective communication and collaboration with internal teams.
Highest-signal resume keywords
Claims Intake ExperienceAttention To DetailTime ManagementOrganizational SkillsProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case ProcessingDocumentation ReviewData InputWorkflow ManagementMetrics-Driven Performance
Soft Skills
Strong Communication SkillsAdaptabilityDiscretion
Tools & Technologies
Multiple SystemsAutomation ToolsAI Workflows
Industry Keywords
InsuranceClaims OperationsRisk Operations
About the role
Key responsibilities & impact- Execute high-volume intake and case processing across multiple channels
- Prepare and submit FNOL details for claim establishment
- Review, organize, and accurately input incoming documentation and attachments
- Identify and resolve missing, inconsistent, or incomplete information using defined workflows and tools
- Support operational workflows by addressing routing issues, intake gaps, and system exceptions
- Maintain accurate, consistent, and up-to-date data across multiple systems
- Manage multiple priorities while meeting daily performance targets
- Communicate with internal teams to ensure timely and efficient case progression
- Contribute to continuous process improvements as workflows evolve with automation and AI
- Report to a Supervisor, Insurance Claims Operations
Requirements
What you’ll need- 1+ years of experience in operations, claims intake, insurance support, or a similar high-volume environment
- Strong attention to detail and ability to follow structured processes consistently
- Comfortable working across multiple systems and tools simultaneously
- Ability to manage time effectively and meet daily productivity expectations
- Strong written and verbal communication skills
- Ability to handle sensitive and confidential information with discretion
- Experience in insurance, claims, or risk operations is a plus (but not required)
- Process-driven mindset focused on accuracy and efficiency
- Ability to thrive in a fast-paced, metrics-driven environment
- Strong organizational skills and ability to manage repetitive workflows with consistency
- Adaptability as tools, systems, and workflows evolve with automation
Benefits
Comp & perks- Equity grants
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
- Salaried roles: flexible paid time off/vacation and 80 hours of paid sick time per year
- Hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked and paid sick time accrued at 1 hour for every 30 hours worked
- Premium healthcare
- Wellness expense reimbursement