Maintenance Specialist

Doorstead

. Resolve sensitive escalations involving habitability issues, complex repairs, and time-sensitive or costly work .

Posted 10/8/2026full-timeRemote • ArgentinaJuniorMid-Level💰 $8 - $10 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing sensitive escalations and habitability issues while ensuring effective vendor management and cost-effective solutions. Proficient in creating and improving SOPs, process documentation, and training materials to enhance operational efficiency.

Highest-signal resume keywords

Vendor ManagementCost EvaluationSOP DevelopmentEscalation ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Property ManagementMaintenance CoordinationCost AnalysisProcess DocumentationBuilding Systems Knowledge

Soft Skills

DecisiveProactiveAttention to DetailCoachingRelationship Building

Tools & Technologies

Work Order SoftwareProperty Management SoftwareNotionMiroGoogle Workspace

Industry Keywords

Habitability StandardsLandlord-Tenant RequirementsSLACSATTicketing Systems

About the role

Key responsibilities & impact

Resolve sensitive escalations involving habitability issues, complex repairs, and time-sensitive or costly work
Assess urgency, habitability risk, financial exposure, and stakeholder needs
Evaluate repair scopes, compare estimates, challenge inflated or out-of-scope quotes, and recommend cost-effective solutions
Prepare approval requests for owners
Assign and direct qualified vendors for complex or urgent work
Manage vendor timelines, quality expectations, performance, onboarding, rate negotiation, and accountability
Communicate with tenants, owners, and internal teams on sensitive cases and de-escalate tense situations
Verify completion through inspections, photos, invoices, and feedback
Ensure underlying issues are resolved and documentation is complete
Analyze escalation trends, vendor performance, repair costs, CSAT, SLA adherence, and escalation volume
Create and improve SOPs, playbooks, templates, checklists, and best practices
Provide guidance, coaching, workload support, and quality reviews to Maintenance Coordinators
Train and onboard new Coordinators
Report trends and risks to leadership
Partner with Support Teams on complex cases and cross-functional initiatives

Requirements

What you’ll need

2+ years of experience in property management, maintenance coordination, or a similar operations role, including time handling escalations
Proven experience managing sensitive or high-pressure situations, including habitability issues and upset parties
Strong cost awareness, including evaluating estimates, identifying out-of-scope or inflated quotes, and making financial recommendations
Vendor management skills, including relationship building, negotiation, and performance accountability
Experience mentoring, coaching, or informally leading team members
Experience writing or improving SOPs, process documentation, or training materials
Ability to make complex workflows clear and easy to follow
Strong written and verbal English communication skills
Process-oriented with excellent attention to detail and documentation
Decisive, proactive, and comfortable making judgment calls under time pressure
Prior experience as a virtual assistant or remote worker
Reliable internet connection
Flexible schedule
Experience with work order or property management software
Familiarity with SLAs, CSAT, and ticketing systems
Working knowledge of habitability standards and landlord-tenant requirements
Basic knowledge of building systems and repair trades
Experience building process documentation in Notion, Miro, or Google Workspace

Benefits

Comp & perks

Option to work remotely from anywhere with an internet connection
Flexible work-life balance
Eight (8) hours of bonus pay per calendar month for International Coordinators to support well-being, family-related reasons, sick leave, etc.
Ten (10) days of New Parent Bonus for new parent leave for contractors who become parents through adoption or childbirth