Doorstead

Maintenance Coordinator

• Own assigned work orders from intake to close-out, following established workflows and documentation standards
• Meet CSAT targets and SLA commitments across all tenant and owner communications
• Manage and reduce a backlog of escalated maintenance issues through daily prioritization
• Schedule and coordinate service appointments between tenants and vendors
• Conduct consistent follow-ups to ensure repairs are completed to a high standard
• Maintain accurate, timely records in systems for every request and communication
• Collaborate across teams to resolve escalations
• Deliver a world-class servicing experience for tenants and owners across maintenance requests, including intake, triage, approval, scheduling, completion, and quality verification

Explore Maintenance Coordinator at Doorstead. Review requirements and application details.

General

• Resolve sensitive escalations involving habitability issues, complex repairs, and time-sensitive or costly work
• Assess urgency, habitability risk, financial exposure, and stakeholder needs
• Evaluate repair scopes, compare estimates, challenge inflated or out-of-scope quotes, and recommend cost-effective solutions
• Prepare approval requests for owners
• Assign and direct qualified vendors for complex or urgent work
• Manage vendor timelines, quality expectations, performance, onboarding, rate negotiation, and accountability
• Communicate with tenants, owners, and internal teams on sensitive cases and de-escalate tense situations
• Verify completion through inspections, photos, invoices, and feedback
• Ensure underlying issues are resolved and documentation is complete
• Analyze escalation trends, vendor performance, repair costs, CSAT, SLA adherence, and escalation volume
• Create and improve SOPs, playbooks, templates, checklists, and best practices
• Provide guidance, coaching, workload support, and quality reviews to Maintenance Coordinators
• Train and onboard new Coordinators
• Report trends and risks to leadership
• Partner with Support Teams on complex cases and cross-functional initiatives

Explore Maintenance Specialist at Doorstead. Review requirements and application details.