IT Manager

Doppel

. Lead, coach, and develop the IT team by setting priorities, assigning ownership, removing blockers, and creating a consistent approach to service and escalation .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSenior💰 $130,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT team leadership, service delivery management, and identity and access management, with a strong focus on continuous improvement and operational efficiency. Proficient in managing IT operations for a distributed workforce, including vendor management and endpoint protection.

Highest-signal resume keywords

IT Team LeadershipIdentity And Access ManagementSaaS AdministrationEndpoint ManagementService Desk Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Identity ManagementEndpoint ManagementDevice ManagementService DeliveryProcess ImprovementTicketing SystemsVendor ManagementCloud ComputingAsset RecoveryConfiguration Management

Soft Skills

Clear CommunicationJudgmentSelf-Directed WorkCollaborationProblem Solving

Tools & Technologies

OktaJamfMDMMacOSSaaS ToolsAudiovisual SystemsRemote Collaboration Tools

Industry Keywords

IT OperationsHigh-Growth CompanyOffice NetworksEmployee Lifecycle ControlsSecurity Partnership

Tech Stack

Tools & technologies

CloudJamfMacOS

About the role

Key responsibilities & impact

Lead, coach, and develop the IT team by setting priorities, assigning ownership, removing blockers, and creating a consistent approach to service and escalation
Own employee IT operations across onboarding, offboarding, access changes, equipment deployment, support, and asset recovery for a distributed workforce
Run IT service delivery, including intake, triage, escalation, service metrics, documentation, and continuous improvement
Administer and improve identity and access management in Okta, including SSO, MFA, user lifecycle workflows, privileged access, and SaaS integrations
Manage the endpoint fleet with Jamf and related tools, including device standards, deployment, inventory, patching, configuration, compliance, and replacement planning
Oversee SaaS administration and governance, including application ownership, access reviews, license management, vendor coordination, and secure configuration
Maintain office technology for the New York and San Francisco offices, including connectivity, conference rooms, audiovisual systems, and local service providers
Build repeatable processes and automations to reduce manual work, improve data quality, and scale IT operations
Partner with Security on endpoint protection, identity controls, vulnerability remediation, incident response, audit evidence, and control improvements
Manage IT vendors, budgets, renewals, procurement, and roadmap planning while communicating risks, tradeoffs, and progress to business leaders

Requirements

What you’ll need

Approximately 5 years of experience leading an IT team
Hands-on corporate IT experience in a cloud-first, high-growth company supporting both office-based and remote employees
Self-directed approach to work, with judgment to identify gaps, make practical decisions, and carry projects from planning through completion
Experience administering identity, endpoint, and device-management platforms; Okta, MDM, and macOS experience especially relevant
Experience running an IT service desk or support operation, including ticketing, escalation, service metrics, documentation, and process improvement
Working knowledge of SaaS administration, license management, vendor management, procurement, and employee lifecycle controls
Experience supporting office networks, conference-room technology, audiovisual systems, and remote collaboration tools
Strong partnership with security teams and practical understanding of endpoint protection, access controls, vulnerability remediation, and incident response
Clear written and verbal communication, sound judgment, and ability to work effectively with employees and leaders across the company

Benefits

Comp & perks

Meaningful equity so you share in Doppel’s success
Remote first culture with flexibility built in
Flexible PTO
Comprehensive health benefits
Parental leave
High growth environment where your work has immediate impact and visibility