Mid-Enterprise Customer Success Manager

. Own a portfolio of mid-enterprise customers, building strong, trust-based relationships across stakeholders .

Posted 9/25/2026full-timeRemote • United StatesJuniorMid-Level💰 $100,000 - $110,000 per yearWebsite

Tools & technologies

Cyber Security

Key responsibilities & impact

Own a portfolio of mid-enterprise customers, building strong, trust-based relationships across stakeholders
Guide customers through onboarding, adoption, and renewal to ensure consistent value realization
Proactively monitor account health, identify risks early, and take action to mitigate churn
Drive product adoption through training, enablement, and best practices
Partner with Sales to identify and execute on upsell and expansion opportunities
Lead customer conversations, including business reviews, highlighting impact, outcomes, and ROI
Operate efficiently across a high-volume book of business using scalable processes and tools
Collaborate cross-functionally with Sales, Product, and Operations to deliver a seamless customer experience
Surface customer feedback and insights to influence product and operational improvements

What you’ll need

2–5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or cybersecurity
Strong ability to manage multiple accounts while prioritizing effectively and driving outcomes
Excellent communication and relationship-building skills with both technical and non-technical stakeholders
Experience with startup/small companies that have a fast-moving, high-growth environment with evolving priorities
Experience with data-driven decision making and account health tracking
Candidates must be authorized to work in the territory in which they're working
Doppel is not currently able to sponsor visas

Comp & perks