Renewals Manager

Doppel

. Design and implement Doppel's scalable renewals operating model, including lifecycle stages, ownership, exit criteria, escalation paths, and rules of engagement .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSenior💰 $120,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the end-to-end commercial renewal lifecycle, including strategic negotiation, forecasting, and operational improvements. Proficient in Salesforce and CPQ tools, with a strong focus on customer retention and risk management in a SaaS environment.

Highest-signal resume keywords

SaaS Renewals ManagementStrong Negotiation SkillsSalesforce FluencyRenewals Process ImprovementAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewal Lifecycle ManagementForecast MethodologyChurn AnalysisContract ExecutionCommercial Judgment

Soft Skills

Executive CommunicationStrategic ThinkingOperational Rigor

Tools & Technologies

SalesforceCPQ ToolsDealHubCustomer-Success Platforms

Industry Keywords

B2B SaaSCybersecurityAccount ManagementCustomer SuccessCommercial Cadence

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Design and implement Doppel's scalable renewals operating model, including lifecycle stages, ownership, exit criteria, escalation paths, and rules of engagement
Establish renewal motions for strategic, core, scaled, direct, channel, and auto-renewal customers
Build renewal forecasting and inspection cadence covering renewable ARR, expected renewals, churn, contraction, timing risk, and commercial blockers
Define renewal stages, forecast categories, risk definitions, and Salesforce data requirements
Develop playbooks, templates, customer and partner cadences, dashboards, reporting, and repeatable commercial workflows
Define commercial guardrails with Deal Desk, Finance, Legal, Sales, and CS leadership
Establish churn and contraction reason codes and identify systemic retention risks
Identify opportunities to automate renewal opportunity creation, reminders, quoting, risk detection, reporting, and administrative work
Personally own the end-to-end commercial renewal lifecycle from planning through quote, negotiation, procurement, signature, and close
Lead customer-facing renewal conversations covering pricing, uplift, term, multi-year options, scope changes, downsell, procurement, and contract execution
Own standard renewal quotes and route non-standard pricing or terms through DealHub and approvals
Maintain accurate renewal forecasts and Salesforce records
Partner with CSMs, AEs, leadership, executive sponsors, Finance, Legal, Deal Desk, RevOps, and channel partners
Identify renewal risk and drive mitigation plans
Coordinate partner-led renewals and combined renewal-and-expansion motions
Manage complex renewal structures including multi-year terms, co-terming, product changes, pricing adjustments, and approved exceptions
Coordinate signed renewals with Finance to ensure clean, billable transactions
Analyze renewal patterns and improve the operating model
Recommend how the Renewals function should scale as Doppel grows

Requirements

What you’ll need

5+ years of experience in SaaS renewals, account management, customer success, or another commercial post-sale role, with meaningful direct ownership of renewals
Demonstrated experience owning a renewal target or book of business and delivering strong retention outcomes with disciplined forecasting
Experience building or materially improving a renewals process, operating model, playbook, forecast methodology, or commercial cadence
Experience in cybersecurity or another complex B2B SaaS environment involving enterprise customers, channel partners, procurement, and legal stakeholders
Strong commercial judgment and negotiation skills across pricing, term, uplift, concessions, multi-year agreements, procurement, and contract execution
Ability to operate both strategically and tactically
Ability to distinguish customer-value risk from commercial or transaction risk and mobilize the right cross-functional team
Strong executive communication skills
Strong analytical skills and operational rigor
Strong Salesforce fluency
Experience with CPQ / DealHub-style quoting, forecasting tools, customer-success platforms, and contract workflows is highly valuable
Comfort operating in a fast-growing environment where roles and processes are evolving

Benefits

Comp & perks

Competitive compensation and meaningful equity
Flexible work environment
Comprehensive health benefits
PTO
Parental leave
Opportunity to build a critical recurring-revenue function from the ground up and have a direct impact on how Doppel scales