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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer onboarding, retention, and expansion strategies, with a strong focus on technical acumen and cross-functional collaboration. Capable of educating customers on product features and best practices while managing product feedback to influence development.
Highest-signal resume keywords
Customer Success ManagementTechnical Account ManagementCustomer Retention StrategiesCross-Functional CollaborationExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer OnboardingProduct EnablementTroubleshootingCustomer Feedback AnalysisImplementation Leadership
Soft Skills
Self-Starter MindsetStorytelling SkillsHumble Approach to Learning
Industry Keywords
DevOpsDevSecOpsSecurity ProductsStartup ExperienceCustomer Experience
About the role
Key responsibilities & impact- Lead the onboarding process for new customers and manage the post-sales experience end-to-end
- Build trusted-advisor relationships with technical users and decision-makers, from developers to CISOs
- Expand Doppler usage within accounts by identifying cross-sell and upsell opportunities
- Lead the sales cycle for renewals and upgrades to drive retention and growth
- Develop a deep understanding of Doppler’s capabilities and customer needs
- Manage product requests and provide insights to product and engineering teams to help shape Doppler’s roadmap
- Develop and lead enablement programs
- Educate customers on product features, best practices, and security principles
- Walk customers through troubleshooting or integrations
- Gather and analyze customer feedback and develop case studies
- Collaborate with Sales, Support, Product, and Finance teams to ensure a seamless customer experience
Requirements
What you’ll need- 3+ years of customer-facing experience in roles such as Technical Account Manager, Customer Success Manager, Customer Success Engineer for Developer, DevOps, DevSecOps, or Security products
- Technical acumen in understanding customer requirements, identifying blockers to adoption, and working cross-functionally to deliver success
- Proven track record in customer retention and expansion, including leading implementations, QBRs, and contract renewals
- Excellent communication and storytelling skills to educate customers, drive adoption, and articulate value to both technical users and executives
- Self-starter mindset with a passion for startups, comfortable in a fast-paced, evolving environment
- Humble approach to knowledge gaps and openness to growth and learning
- Experience working at a startup or being an early hire at a company is a plus
- Must be located in the USA
Benefits
Comp & perks- Premium health insurance (medical, dental, vision)
- Guilt-free Unlimited PTO - 3-week minimum strongly encouraged!
- Upward Mobility
- Learning and Development Stipend
- Wealth Advisor
- 401k
- Pregnancy & Family Leave
- Fertility & Adoption Benefits
- Equal Compensation (regardless of gender or race)