Doppler

Account Manager

• Own renewal and expansion revenue across a portfolio of existing customers, meeting quarterly and annual targets.
• Develop and execute multi-year account plans mapping stakeholders, white space, and expansion potential across business units, geographies, and product areas.
• Reinforce customer value, outcomes, and ROI before contract milestones to make renewals predictable.
• Monitor account health and usage data to identify churn or contraction risk and coordinate corrective action with Customer Success, Support, and Product.
• Build trusted relationships with CTOs, VPs of Engineering, Heads of DevOps, and other executive stakeholders.
• Conduct onsite and virtual check-ins, QBRs, and executive business reviews.
• Coordinate cross-functionally to deliver continuous, high-touch, multi-year customer growth strategies.
• Partner with Engineering on technical conversations and with Product and Marketing on go-to-market work and customer feedback.
• Apply MEDDPICC across the pipeline and participate in deal reviews.
• Maintain accurate Salesforce records, next steps, and forecasts.
• Use AI and sales tools to improve account intelligence and work efficiency.
• Improve Doppler’s product and processes and help create the sales playbook for future team members.

Explore Senior Account Manager – Renewals/Expansion at Doppler. Review requirements and application details.

Senior Account Manager – Renewals/Expansion

Technical Customer Success

• Lead the onboarding process for new customers and manage the post-sales experience end-to-end
• Build trusted-advisor relationships with technical users and decision-makers, from developers to CISOs
• Expand Doppler usage within accounts by identifying cross-sell and upsell opportunities
• Lead the sales cycle for renewals and upgrades to drive retention and growth
• Develop a deep understanding of Doppler’s capabilities and customer needs
• Manage product requests and provide insights to product and engineering teams to help shape Doppler’s roadmap
• Develop and lead enablement programs
• Educate customers on product features, best practices, and security principles
• Walk customers through troubleshooting or integrations
• Gather and analyze customer feedback and develop case studies
• Collaborate with Sales, Support, Product, and Finance teams to ensure a seamless customer experience

Explore Technical Customer Success Manager at Doppler. Review requirements and application details.

Technical Customer Success Manager

Sales

• Own Doppler’s commercial strategy and managed sales motion for Enterprise plan sales
• Balance net-new customer acquisition with account expansion
• Own the managed sales revenue lifecycle from initial deal through expansion via direct selling and channel partners
• Lead new-logo sales, AEs, SDRs, sales engineering, channel sales, and customer success
• Coach and scale the commercial team
• Set strategy and iterate on the sales playbook
• Run weekly forecast and pipeline reviews, deal coaching, and 1:1s
• Build onboarding and training programs
• Define sales stages, qualification, pricing, and handoffs to customer success
• Coach strategic qualification, value framing, multi-stakeholder navigation, and contract negotiation
• Act as executive sponsor on strategic deals
• Own forecasting, productivity, conversion, retention, and rep capacity
• Work with Finance on targets, quotas, commission planning, and explaining misses
• Monitor account health, expansion pipelines, and market dynamics
• Partner with Marketing, Product, and Engineering to accelerate customer value and inform the product roadmap
• Report directly to the CEO and serve on Doppler’s leadership team

Explore Head of Sales at Doppler. Review requirements and application details.

Open roles

Senior Account Manager – Renewals/Expansion

Technical Customer Success Manager

Head of Sales