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dormakaba

Head of Technology Change and Communication Management

dormakaba

. Lead change management for major Technology initiatives, including organizational integration, AI adoption, digital transformation, platform rollouts, and operating model changes.

Posted 11/9/2026full-timeMadrid • SpainLeadWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in leading change management initiatives, particularly in AI adoption and digital transformation, while effectively communicating complex technology concepts to diverse audiences. Proven ability to build organizational change capabilities and measure adoption outcomes to drive business impact.

Highest-signal resume keywords
Organizational Change ManagementAI Adoption StrategiesStakeholder EngagementChange Management FrameworksData-Driven Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Change ManagementOrganizational DevelopmentAI-Driven TransformationContent Creation with AI ToolsAdoption KPIs MeasurementAgile MethodologiesIT Operating ModelsPresentation Development in PowerPointServiceNow KnowledgeGovernance Frameworks
Soft Skills
StorytellingCommunication SkillsCoachingCollaborationLeadership
Tools & Technologies
Microsoft CopilotViva EngageAI Solutions
Certifications & Qualifications
Prosci Change ManagementCSMSAFe
Industry Keywords
Digital TransformationOrganizational IntegrationChange ImpactsContinuous ImprovementExecutive Communications

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Lead change management for major Technology initiatives, including organizational integration, AI adoption, digital transformation, platform rollouts, and operating model changes.
  • Define and implement change management frameworks, methodologies, and governance.
  • Assess organizational readiness, identify change impacts, and address adoption barriers and resistance.
  • Build organizational change capabilities and foster adaptability, learning, and continuous improvement.
  • Coach and advise leaders through transformation and team change.
  • Own and drive the Technology communication strategy aligned with business priorities and transformation objectives.
  • Develop narratives communicating the vision, value, and progress of Technology initiatives and organizational transformation.
  • Translate complex technology, innovation, product development, and AI topics into clear messages for different audiences.
  • Lead executive communications, CTO messaging, organization-wide campaigns, and stakeholder-specific communication plans.
  • Partner with HR, Communications, and Transformation Offices for alignment and execution.
  • Build relationships with leaders, teams, and stakeholders across Technology and the wider organization.
  • Facilitate workshops, coaching sessions, leadership discussions, and stakeholder engagements.
  • Foster collaboration across IT, Innovation, Product Development, and business functions.
  • Lead the people side of AI adoption and AI-enabled ways of working.
  • Develop strategies increasing awareness, understanding, confidence, and engagement with AI solutions.
  • Integrate change management into AI Board activities, project and portfolio governance, and Technology transformation initiatives.
  • Define and track adoption KPIs, including usage, engagement, satisfaction, and business impact.
  • Measure and communicate adoption outcomes and value realization to stakeholders.

Requirements

What you’ll need
  • Master’s degree in Organizational Psychology, Psychology, Human Resources, Change Management, or a related field.
  • Minimum 5 years of experience in organizational change management, internal communications, transformation, or organizational development.
  • Experience supporting AI adoption and AI-driven transformation initiatives is preferred.
  • Experience creating content with AI tools, developing presentations in PowerPoint with Microsoft Copilot, and managing Viva Engage.
  • Strong storytelling, communication, and stakeholder management skills, including engagement with senior executives.
  • Understanding of IT operating models, Agile and product organizations; ServiceNow knowledge is an advantage.
  • Data-driven mindset with experience measuring adoption, engagement, and business value realization.
  • Prosci Change Management, CSM, SAFe, or similar certifications are considered a plus.

Benefits

Comp & perks
  • Health insurance
  • Flexible remuneration (childcare ticket, transport ticket, restaurant ticket)
  • Flexible schedule
  • Remote working days