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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in scheduling and dispatching Service Technicians while ensuring accurate documentation and customer communication. Proficient in managing billing inquiries and maintaining detailed customer records to enhance service efficiency and customer satisfaction.
Highest-signal resume keywords
Customer Service ExperienceDispatcher ExperienceAccounts Receivable ExperienceBilling AccuracyService Tracking System Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service SchedulingJob Progress MonitoringBilling ProcessingWork Order ReviewCustomer Account Management
Soft Skills
Communication SkillsProblem-Solving SkillsCustomer Satisfaction Focus
Tools & Technologies
Service Tracking System
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Service DispatchCustomer InteractionPayment CollectionTransaction RecordsService Calls
About the role
Key responsibilities & impact- Schedule and dispatch Service Technicians
- Monitor job progress and ensure service calls are completed accurately, documented properly, and closed in a timely manner
- Serve as the primary point of contact for customers by handling incoming calls and emails and creating service requests
- Process service billing and review completed work orders for accuracy
- Maintain detailed customer account and transaction records
- Resolve billing inquiries, collect payments, address discrepancies, and ensure customer satisfaction through phone communication
- Enter, update, and maintain service call orders in the service tracking system
- Ensure accurate documentation and timely communication between customers and Service Technicians
Requirements
What you’ll need- High School diploma or equivalent
- 1+ years’ experience in customer service
- 1+ years’ experience as a dispatcher (preferred)
- 1+ years’ experience with accounts receivable or billing (preferred)
- Strong accounting and billing background (preferred)
Benefits
Comp & perks- Medical, Dental, Vision, Life and Disability Insurance coverage options with no waiting periods
- Medical Wellness Programs
- Vacation and Personal Time Off
- Parental Leave for Moms and Dads
- 401k Matching plan beginning on Day One
- Tuition Reimbursement Program
- Learn and Grow Program supporting internal advancement
- 24/7 access to over 15,000 LinkedIn Learning courses
- Employee Assistance Programs
- Voluntary Legal Insurance
- Unlimited Referral Reward Bonuses
- Corporate Discounts for shopping, travel and more