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Professional Services Consultant
Dot Compliance. Guide life sciences customers through their digital quality transformation .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing eQMS implementations and guiding life sciences customers through digital quality transformations, ensuring compliance with regulatory requirements and delivering measurable project value. Strong communication and stakeholder management skills are essential for building long-term customer relationships and leading cross-functional teams.
Highest-signal resume keywords
EQMS ImplementationRegulatory Compliance (ISO 13485, FDA 21 CFR Part 11)Project Management (PMP, PRINCE2)Customer Success ManagementStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementQuality ProcessesDigital TransformationConfiguration OptimizationRisk IdentificationTraining DevelopmentProcess ImprovementData AnalysisDocumentation ManagementCross-Functional Team Leadership
Soft Skills
Problem-SolvingOrganizational SkillsCommunication SkillsCoachingRelationship Building
Tools & Technologies
Dot ComplianceSalesforceForce.comAI-Powered ToolsCloud-Based QMS Platforms
Certifications & Qualifications
PMPPRINCE2
Industry Keywords
Life SciencesPharmaBiotechMedical DevicesQuality Management Systems
Tech Stack
Tools & technologiesCloudPMP
About the role
Key responsibilities & impact- Guide life sciences customers through their digital quality transformation
- Own eQMS implementations end to end
- Coach customers on quality best practices
- Ensure projects deliver measurable value
- Lead customer implementation projects while managing scope, timelines, and quality objectives
- Configure and optimize Dot Compliance solutions around customer business and compliance requirements
- Share best practices and provide strategic guidance throughout the project lifecycle
- Run training sessions, workshops, and ongoing coaching
- Build and maintain work plans, schedules, estimates, and resource allocations
- Track progress, identify risks, and drive proactive mitigation
- Use AI-powered tools to accelerate project plans, configuration documentation, and training materials while maintaining accuracy, quality, and compliance
- Act as a trusted advisor and build long-term customer relationships
Requirements
What you’ll need- 7+ years in professional services, Customer Success, or project management within the life sciences sector
- Strong grasp of regulatory requirements and quality processes across pharma, biotech, and/or medical devices, including ISO 13485 and FDA 21 CFR Part 11
- Experience with eQMS implementation, preferably on Salesforce-based platforms
- Demonstrated ability to manage complex projects and lead cross-functional teams
- Bachelor’s degree in science, Engineering, Business Administration, or a related field
- Excellent written and verbal communication in English
- German or French a plus
- Strong problem-solving, organizational, and stakeholder management skills
- Experience with Dot Compliance or similar cloud-based QMS platforms is a bonus
- Familiarity with Salesforce CRM or Force.com platform is a bonus
- PMP, PRINCE2, or equivalent project management certification is a bonus