Agency Retention Manager

Dotdigital

. Support education and enablement of the agency partner network .

Posted 9/23/2026full-timeRemote • New York • United States, CanadaMid-LevelSenior💰 $66,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing partner relationships and driving revenue growth through strategic enablement initiatives. Proficient in designing educational programs and co-marketing content to enhance partner engagement and support.

Highest-signal resume keywords

Partner Relationship ManagementRevenue Growth StrategyPartner Education Program DesignCo-Marketing Content DevelopmentCRM Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Partner ManagementRevenue GrowthEngagement AssessmentProgram DesignContent CreationData AnalysisScalable Enablement AssetsMultitaskingHigh-Touch EngagementStrategic Mindset

Soft Skills

Excellent Written CommunicationStrong Verbal CommunicationHighly OrganizedSelf-DirectedProactive

Tools & Technologies

CRM SystemTracking System

Industry Keywords

Partner NetworkSales EnablementCo-MarketingClient EngagementAgency Partners

About the role

Key responsibilities & impact

Support education and enablement of the agency partner network
Proactively educate and engage partners through Lunch & Learns, sales enablement sessions, educational workshops, and similar initiatives
Initiate co-marketing efforts for selected partners, including joint case studies, white papers, webinars, blog posts, and social promotion
Keep partners informed about new feature releases and relevant updates
Coordinate cross-functionally with sales, product, and support teams to provide adequate partner support
Maintain a revenue mindset around enabling and activating partners
Own the retention motion for the agency partner program
Manage day-to-day partner relationships and grow business from existing agency partners

Requirements

What you’ll need

Proven experience managing ongoing partner, client, or account relationships post-sale
Track record of growing revenue or engagement within an existing book of accounts
Experience in a partner, channel, or customer success function is preferred
Strategic mindset for triaging a large portfolio of hundreds of agency partners
Ability to assess engagement, referral activity, and client installs to prioritize investment
Comfortable with high-touch work for priority partners and scalable engagement for the long tail
Data-informed approach to segmenting partners by potential
Experience designing and running partner education programs, including webinars, lunch & learns, and enablement content
Skilled at identifying patterns and common pain points across multiple partners and translating them into improved resources, content, or programs
Ability to build scalable enablement assets such as playbooks, templates, and FAQs
Excellent written communication
Strong verbal communication on video calls and in live presentations
Experience with co-marketing content such as case studies, blog posts, or joint content
Highly organized and efficient; strong multitasker
Comfortable operating with a CRM or tracking system
Self-directed and proactive

Benefits

Comp & perks

Dental
Medical
Vision
401K