Dotdigital

Account Manager

• Manage incoming technology-partnership requests and assess fit
• Identify and prioritize technology partners for investment
• Develop mutual value in strong-fit partnerships
• Help structure the technology partner program
• Own education and enablement for technology partners
• Grow revenue and go-to-market value through technology partnerships
• Initiate co-marketing efforts, including case studies, white papers, webinars, blog posts, and social promotion
• Represent Alia and its technology partnership program at events and conferences
• Build a proactive activation strategy for the partner channel
• Keep partners informed about feature releases and relevant updates
• Coordinate cross-functionally with sales, product, and support
• Enable and activate partners with a revenue-focused approach

Technology Partnership Manager

Customer Retention Specialist

• Support education and enablement of the agency partner network
• Proactively educate and engage partners through Lunch & Learns, sales enablement sessions, educational workshops, and similar initiatives
• Initiate co-marketing efforts for selected partners, including joint case studies, white papers, webinars, blog posts, and social promotion
• Keep partners informed about new feature releases and relevant updates
• Coordinate cross-functionally with sales, product, and support teams to provide adequate partner support
• Maintain a revenue mindset around enabling and activating partners
• Own the retention motion for the agency partner program
• Manage day-to-day partner relationships and grow business from existing agency partners

Agency Retention Manager

People Operations

• Build relationships with managers at all levels across The Dotdigital Group and provide advice and guidance
• Manage employee relations cases, including scoping, investigating, advising, and running PIP, investigation, disciplinary, and dismissal meetings
• Liaise with external employment law advisors when specialist legal guidance is required
• Escalate employee relations cases and tasks when further consultation or advice is needed
• Maintain current knowledge of employment legislation and ensure HR advice, policies, and practices remain compliant
• Manage all Dotdigital Group payrolls accurately and on time
• Run monthly payroll briefings with relevant stakeholders
• Own benefits administration, broker relationships, enrolment and leaver administration, benefits expertise, and renewals
• Contribute to and lead global People projects, maintaining deadlines and providing updates on Monday.com and to project sponsors
• Support employees and managers with day-to-day inquiries
• Approve benefits expense forms and invoices where appropriate
• Interview candidates
• Support the employee lifecycle, including starters, leavers, internal changes, and maternity/paternity matters
• Own recurring annual duties such as benefit renewals and Employee of the Year
• Escalate and respond to ticketing queries promptly
• Cover for the HR Assistant and Senior HR Advisor during annual leave
• Promote company culture and values

People Success Advisor – HR Advisor

• Manage and grow an assigned portfolio of technology partners across CRM, CDP, martech, ecommerce, nonprofit, sports, education, and B2B
• Build and maintain strong senior-level relationships with partner stakeholders
• Develop and execute joint business plans covering co-selling, co-marketing, enablement, and business development
• Drive partner engagement, integration adoption, referral opportunities, and pipeline contribution
• Enable partner teams through presentations, demos, and training
• Advocate internally for assigned partners across Sales, Marketing, Product, and Customer Success
• Support partners in progressing through Dotdigital’s partner program tiers
• Identify, qualify, and recruit technology partners addressing strategic product gaps
• Assess prospective partners based on customer demand, strategic fit, commercial potential, and integration value
• Influence partners to build Dotdigital integrations or develop business cases for Dotdigital-built integrations
• Help prioritize integration opportunities and inform the product roadmap
• Generate sales-qualified opportunities through partner referrals and joint activity
• Influence active sales opportunities by bringing relevant partners into customer conversations
• Coordinate joint campaigns, content, integration launches, webinars, roundtables, case studies, and events
• Represent Dotdigital at industry events
• Share market, customer, and partner insights to improve strategy and positioning
• Monitor partnership performance and identify opportunities for growth and optimization

Technology Partnerships Manager

Head of Department

• Own the global Corporate IT estate, including Microsoft 365, Azure, networking, telephony, identity, and endpoints
• Recruit, mentor, and retain a team of six across the UK and South Africa
• Set technical direction and defend it at leadership meetings
• Replace manual processes with PowerShell, Graph API, Intune, Slack automations, and other tooling
• Apply engineering discipline through version control, documentation, and logging
• Deliver software deployment improvements
• Refresh the audio-visual estate at the London office
• Manage asset management and lifecycle planning
• Direct a multi-million-pound budget, including forecasting, cost control, and supplier performance
• Negotiate with vendors in partnership with procurement
• Lead major projects including service transitions, tooling rollouts, and disaster recovery
• Partner with InfoSec on security posture and compliance
• Represent Corporate IT within wider technology leadership
• Build a respected, sustainable IT function
• Report directly to the CTO

Technology Partnership Manager

Agency Retention Manager

People Success Advisor – HR Advisor

Technology Partnerships Manager

Head of IT