Associate Account Manager

Dotmatics

. Own the health, retention, and growth of an assigned book of Luma customer accounts .

Posted 10/7/2026full-timeUnited KingdomJuniorMid-Level💰 £51,946 - £70,280 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management, renewal cycles, and expansion strategies within the SaaS and life sciences sectors. Proficient in building relationships with scientific researchers and managing complex sales processes to achieve retention and growth targets.

Highest-signal resume keywords

Account ManagementRenewal ManagementSaaS Sales ExperienceNegotiation SkillsCRM Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Quota AchievementNeeds AssessmentBusiness Case DevelopmentContract NegotiationSales Cycle Management

Soft Skills

Excellent CommunicationStrong Organizational SkillsTime ManagementCollaborative Teamwork

Tools & Technologies

SalesforceCRM SystemsSales Engagement Tools

Industry Keywords

Life SciencesBiotechnologyPharmaceuticalsLaboratory InformaticsScientific Research Workflows

About the role

Key responsibilities & impact

Own the health, retention, and growth of an assigned book of Luma customer accounts
Manage the full renewal cycle for named accounts and identify and close expansion opportunities with departmental buyers and smaller research teams
Partner with Strategic Account Executives, Customer Success, and the broader sales organization
Travel 30%+ for customer meetings, QBRs, and account management activities
Identify and pursue expansion opportunities within existing accounts
Own the full sales cycle for small to mid-sized expansion opportunities, typically under $50K ARR
Conduct needs assessments, build business cases, and deliver proposals for renewal and expansion motions
Achieve or exceed quarterly and annual retention and expansion quotas
Coordinate with WW Renewals on renewal tracking, account health, stakeholder feedback, and at-risk accounts
Build relationships with scientific researchers, lab managers, and departmental decision-makers
Understand customer workflows, pain points, and scientific objectives involving ELN, LIMS, cheminformatics, bioinformatics, and data visualization
Position Dotmatics solutions for research and data management challenges
Collaborate with Customer Success on onboarding and value realization
Own end-to-end renewals from 120-day notice through contract execution
Forecast renewal risk and revenue; monitor account health and intervene on renewal risks
Negotiate renewal terms, pricing, and contract structure within established parameters
Partner with Customer Success to resolve adoption or satisfaction issues
Support Strategic Account Executives in named enterprise accounts
Collaborate with Presales on product demonstrations and technical discovery calls
Coordinate account strategies, customer communications, and opportunity progression
Maintain accurate CRM records and provide updates on renewal status, pipeline activity, and account health
Develop product knowledge across the Dotmatics Luma portfolio and monitor scientific research trends, laboratory informatics challenges, and competition
Provide market intelligence to Sales and Product
Participate in pipeline and renewal forecast reviews with sales leadership

Requirements

What you’ll need

At least 4 years of experience in inside sales, renewal management, account management, or sales development
Experience preferably in SaaS, life sciences, or technical software
Degree in Life Sciences, Chemistry, Biology, Biochemistry, or a related scientific field may be held
Proven track record of meeting or exceeding retention, renewal, or sales quotas
Understanding of complex sales cycles
Ability to work with Finance and RevOps to build sales contracts
Strong discovery, negotiation, and consultative selling skills
Excellent written and verbal presentation and communication abilities
Experience using CRM systems, with Salesforce preferred, and sales engagement tools
Strong organizational and time management skills; ability to manage a high-volume renewal book alongside expansion opportunities
Ability to collaborate while managing independent renewal and sales responsibilities
Language proficiency in English; Dutch, Danish, or Swedish advantageous but not essential
Experience selling to or managing accounts within research organizations, pharmaceutical companies, biotechs, or academic institutions may be advantageous
Understanding of SaaS business models, subscription renewal cycles, and expansion-led growth motions may be advantageous
Familiarity with scientific research workflows and laboratory informatics may be advantageous

Benefits

Comp & perks

Remote-friendly environment
Equal opportunity employer and supportive, welcoming workplace