Associate Account Manager

Dotmatics

. Own the health, retention, and growth of an assigned book of Luma customer accounts .

Posted 10/7/2026full-timeUnited KingdomJuniorMid-Level💰 £51,946 - £70,280 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer accounts, driving retention and expansion through consultative selling, and navigating complex sales cycles. Proficient in utilizing CRM systems and collaborating with cross-functional teams to deliver tailored solutions in the life sciences sector.

Highest-signal resume keywords

Account ManagementRenewal ManagementConsultative SellingSaaS Business ModelsScientific Research Workflows

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Quota AchievementNegotiation SkillsDiscovery SkillsContract ManagementCRM SystemsSalesforceData VisualizationELNLIMSBioinformatics

Soft Skills

Communication SkillsOrganizational SkillsTime ManagementSelf-MotivationCollaboration

Tools & Technologies

Sales Engagement ToolsCRM Systems

Industry Keywords

Life SciencesSaaSPharmaceuticalsBiotechnologyResearch Organizations

About the role

Key responsibilities & impact

Own the health, retention, and growth of an assigned book of Luma customer accounts
Manage the full renewal cycle for named accounts and identify and close expansion opportunities with departmental buyers and smaller research teams
Partner with Strategic Account Executives, Customer Success, and the broader sales organization
Identify and pursue expansion opportunities within existing accounts, including new departments, additional seats, and adjacent Luma products
Own the full sales cycle for small to mid-sized expansion opportunities, typically under $50K ARR
Conduct needs assessments, build business cases, and deliver proposals for renewal and expansion motions
Achieve or exceed quarterly and annual retention and expansion quotas
Coordinate with WW Renewals to track renewals and share account health, stakeholder feedback, and at-risk accounts
Build and maintain relationships with scientific researchers, lab managers, and departmental decision-makers
Understand customer workflows, pain points, and scientific objectives related to ELN, LIMS, cheminformatics, bioinformatics, and data visualization
Position Dotmatics solutions for research and data management challenges
Collaborate with Customer Success on onboarding and continued value realization
Own end-to-end renewals from 120-day renewal notice through contract execution
Forecast renewal risk and revenue and maintain views of account status
Monitor account health signals and intervene on renewal risks
Negotiate renewal terms, pricing, and contract structures within established parameters
Partner with Customer Success to resolve adoption or satisfaction issues
Support Strategic Account Executives in named enterprise accounts
Collaborate with Presales on product demonstrations and technical discovery calls
Coordinate account strategies, customer communications, and opportunity progression with field sales
Maintain accurate CRM records and provide updates on renewal status, pipeline activity, and account health
Develop product knowledge across the Dotmatics Luma portfolio and monitor scientific research trends, laboratory informatics challenges, and competitive landscape
Provide market intelligence to Sales and Product
Participate in pipeline and renewal forecast reviews with sales leadership

Requirements

What you’ll need

At least 4 years of experience in inside sales, renewal management, account management, or sales development
Preferably experience in SaaS, life sciences, or technical software
Degree in Life Sciences, Chemistry, Biology, Biochemistry, or a related scientific field may also be held
Proven track record of meeting or exceeding retention, renewal, or sales quotas
Understanding of complex sales cycles
Ability to work with Finance and RevOps to build out sales contracts
Strong discovery, negotiation, and consultative selling skills
Excellent presentation and communication abilities, written and verbal
Experience using CRM systems, with Salesforce preferred, and sales engagement tools
Self-motivated with strong organizational and time management skills
Comfortable managing a high-volume renewal book alongside expansion opportunities
Ability to work collaboratively while managing independent renewal and sales responsibilities
English and German language proficiency
Experience selling to or managing accounts within research organizations, pharmaceutical companies, biotechs, or academic institutions is an additional asset
Understanding of SaaS business models, subscription renewal cycles, and expansion-led growth motions is an additional asset
Familiarity with scientific research workflows and laboratory informatics, including ELN, LIMS, cheminformatics, bioinformatics, automation, and orchestration, is an additional asset
Position requires 30%+ travel for customer meetings, QBRs, and account management activities